Reporting Repairs and Maintenance

Repairs and maintenance should be reported to the onsite team with a detailed description (and photos where applicable) by the MyCloudStudent App and raising a ticket.

As per your tenancy agreement we will need to provide you with 24 hours notice to enter the room to complete the reported works, however if you are happy for us to knock anytime (during working hours) then please let us know when reporting the issue

Please note that if there is an emergency then access to your room may be required without the 24 hours notice

Repairs and maintenance will be completed as per the ANUK guidelines;

Priority One                                     Emergency Repairs (risk to life                      24 hours

Priority Two                        Urgent Repairs                                               5 days

Priority Three                      Non Urgent Repairs                                       28 days

Following the reporting of the maintenance

If you need assistance in creating the Maintenance Ticket, then please click here for our ‘How To’ guide