Terms and Conditions

Horton House

Common Law Tenancy Agreement

1. Booking a Room

1.1. Booking Options

You can book your accommodation with Cloud Student Homes in three ways:

1.1.1. Web Direct

Failure to complete the TA within this timeframe will result in cancellation, and you will need to restart the booking.

1.1.2. Via Accommodation & Sales Team

You may book by phone, email, or via the Get in Touch form or live chat.
You must provide all required documentation. The TA must be signed within 7 days (or 48 hours during peak booking periods).

1.1.3. Third Party Agent

If you book through an agent, a TA will be issued to your email address.
All required documents must be provided, and the TA must be signed within 7 days (48 hours during peak booking).
Agents may charge their own fees under separate terms.

Important: The AST is a legally binding contract. Please read it carefully before signing.

Platform:
Our tenancy platform is powered by Concurrent. By booking with Cloud Student Homes, you agree to Concurrent’s website legal terms, privacy policy, and acceptable use policy.

1.2. Acceptable Documents

Tenants must provide:

Proof of identity (valid passport, UK photo driving licence, or residence permit)
Visa (if applicable)
Proof of student status (student ID card or acceptance letter from a specified educational institution as outlined in the Renters Reform Act 2025)

Guarantors must provide:

Proof of identity (passport or driving licence)
Proof of address (utility bill, bank statement, council tax bill, or equivalent official documentation)

All documents must be in English. Cloud Student Homes may reject unclear or untranslated documentation.

1.3. Deposit

To confirm your booking, you must pay a deposit:

£150 for en-suite rooms
£200 for studios

Deposits are protected under the MyDeposits Custodial Scheme.
Refunds will be processed within 10 days of tenancy end, minus any deductions for arrears or damages.

2. Payment Methods

You can pay in one of three ways:

Pay in full before your tenancy starts.
Instalments with a UK guarantor (4 or 9 instalments).
Instalments using the Leap Guarantor Waiver (fees vary by tenancy length/value).

Monthly instalments may be available in some cases.

Final payment must always be made 30 days before the tenancy end date.

Cloud Student Homes does not accept:

Cash
Cheques
Credit card payments

3. Guarantor Service

To pay in instalments, you must provide a qualified guarantor.

Acceptable guarantors include:

UK residents in full-time employment
UK residents who are self-employed or retired (subject to proof of address and financial status)

Students cannot act as guarantors.

Where no UK guarantor is available, you may use the Leap Guarantor Waiver service.

4. Cancellation Policy

4.1. Cooling-Off

You may cancel within:

7 days of booking without penalty
48 hours during peak booking periods

Outside this period, Cloud Student Homes may retain your deposit to cover administrative costs.

4.2. Tenancy Takeover

If you wish to leave your tenancy, you must arrange a replacement tenant.

Conditions:

Replacement must be a full-time student at a specified educational establishment.
Replacement must sign a TA and provide all required documents.
Refunds will only be processed once the replacement has signed and moved in.

Tenancy Takeover service fees:

£50 if you find your own replacement
£250 if Cloud Student Homes sources a replacement

Important:

Requests must be made in writing before Cloud attempts to find a replacement.
The service fee must be paid in full before marketing begins.
If Cloud cannot secure a replacement, the fee will be refunded.

These fees cover administration, advertising, and cleaning costs.

4.3. No Place, No Stay

(First-year undergraduate students only)

If you do not achieve the required grades for your chosen university, you may cancel under this policy.

Eligibility Conditions:

4.3.1.1. Notify Cloud Student Homes within 5 calendar days of your results being published.

You must provide by email:

A copy of the UCAS or university rejection letter confirming you did not meet the required results
Where applicable, a UCAS acceptance letter or confirmation of enrolment at an alternative university

If you attend a different university in a city where Cloud Student Homes operates, you may transfer your booking (subject to availability and price differences).

Exclusions:

If Cloud does not operate in the new city or has no availability, your tenancy will be cancelled and deposit refunded.
The policy does not apply if a student voluntarily withdraws their application.
Requests after the 5-day deadline may not be accepted.

Refunds will be processed within 10 working days of receiving valid evidence.

4.4. Visa Refusal

If your visa is refused, you may cancel by providing evidence within 5 days.
Evidence must be submitted via email.

5. Room Moves & Temporary Accommodation

5.1. Room Moves

Tenants may request a room move by contacting the Accommodation Team in writing.

Conditions:

Moves are subject to availability.
Any rent difference must be paid before the move.
A £50 admin/cleaning charge may be applied.
The vacated room must be clean and serviceable.

5.1.1. Cloud-Initiated Room Moves

Cloud may reallocate your room before arrival due to operational needs.
You will receive the same or better room type.
Preferences will be considered but not guaranteed.

Timescale:
Room moves are normally completed within 10 working days, subject to room readiness.

5.1.2. Temporary Accommodation

If your room is unavailable at the start of tenancy:

Cloud will provide temporary alternative accommodation
It may not include identical facilities
You will be moved to your contracted room as soon as possible

Emergency situations (fire, flood, service failure):

Temporary housing will be provided under the building’s insurance policy.

This does not affect your legal obligation to pay rent.

6. Checking Out

All belongings must be removed by 2pm on the final day.
Rooms must be left clean and waste-free.
Deposits will be returned within 10 days, minus deductions.

You can find your tenancy end date:

On your signed TA
In the Concurrent portal
In the MyCloudStudent app

A checkout form must be completed.
Items left behind will be disposed of without prejudice.

Residents must ensure postal redirection is arranged—items received after departure may be returned to sender or disposed of.

7. Insurance

Tenants must confirm insurance cover via Howdens Insurance.
Claims must be submitted directly to Howdens.
If a tenant fails to claim and is at fault, Cloud may deduct costs from deposits or invoice additional charges.

8. Council Tax Exemption

Tenants must provide a valid exemption certificate.
If none is provided, the tenant is liable for any Council Tax charged.

9. Privacy Policy

The Cloud Student Homes Privacy Policy is available on the website.

10. General Terms

The “Book Now” function constitutes a legally binding offer.
Cloud may update services, prices, and products—but not existing signed agreements without written consent.
Website information is provided “as is” without warranty.
Operational communications will still be issued regardless of marketing preferences.
Cloud is not responsible for external website content.
Tenancy is governed by the laws of England and Wales.
Personal information is processed in line with UK GDPR.
Definitions for “Specified Educational Establishment” follow the Renters Reform Act 2025.
Peak booking periods include August–September.
Cloud may change insurance providers without notice.

11. Legal Disclaimer

All information is provided “as is” without warranty.
Cloud is not liable for indirect or consequential losses.
Nothing excludes liability for negligence, fraud, or death/personal injury.
Access may be restricted during maintenance or misuse—no compensation is due.
All materials are protected by intellectual property rights.
Disputes will follow English law, with internal complaints handling encouraged before legal proceedings.

Horton House Co-living

Assured Tenancy Agreement

1. Booking a Room

1.1. Booking Options

You can book your accommodation with Cloud Student Homes in three ways:

1.1.1. Web Direct

Select your property and room type online, follow the instructions, and complete your Tenancy Agreement (TA). You must sign and submit your TA within 7 days of booking (48 hours during peak booking periods such as August–September). Failure to complete the TA in this timeframe will result in cancellation, and you will need to restart the booking.

1.1.2. Via Accommodation & Sales Team

You may book by phone, email, or via the “Get in Touch” form or live chat. You will need to provide all required documentation. The TA must be signed within 7 days (or 48 hours during peak booking).

1.1.3. Third-Party Agent

If you book through an agent, you must complete a TA issued to your email address. All required documents must be provided, and the TA must be signed within 7 days (48 hours during peak booking). Agents may charge their own fees under separate terms.

Important: The TA is a legally binding contract. Please read it carefully before signing, as updated under the Renters Reform Act 2025.

Platform: Our tenancy platform is powered by Concurrent. By booking with Cloud Student Homes, you agree to Concurrent’s website legal terms, privacy policy, and acceptable use policy.

1.2. Acceptable Documents

Tenants must provide:
1.2.1. Proof of identity (valid passport, UK photo driving licence, or residence permit)
1.2.2. Visa (if applicable)
1.2.3. Proof of student status (student ID card or acceptance letter)

Guarantors must provide:
1.2.4. Proof of identity (passport or driving licence)
1.2.5. Proof of address (utility bill, bank statement, council tax bill, or equivalent official documentation)

All documents must be in English. Cloud Student Homes may reject unclear or untranslated documentation.

1.3. Deposit

To confirm your booking, you must pay a deposit (£150 for en-suite, £200 for studio). Deposits are protected under the MyDeposits Custodial scheme at time of publishing, however Cloud Student Homes reserves the right to transfer your deposit to another government-approved protection scheme should this be required. Refunds will be processed within 10 days of tenancy end, less deductions for arrears or damages.

2. Payment Methods

Monthly instalments are payable a month in advance. All rent must be paid 30 days before departure.
Cloud Student Homes does not accept cash, cheques, or credit card payments.

3. Guarantor Service

To pay in instalments, you must provide a qualified guarantor. Acceptable guarantors include:
• UK residents in full-time employment
• UK residents who are self-employed or retired (subject to proof of address and financial status)

Students cannot act as guarantors.
Where no UK guarantor is available and you are a student, you may use the Leap Guarantor Waiver service.

4. Cancellation Policy Prior to Tenancy Start

4.1. Cooling-Off

You may cancel within 7 days of booking without penalty (48 hours during peak booking). Outside this period, Cloud Student Homes may retain your deposit to cover administrative costs.

4.2. No Place, No Stay

This policy applies to first-year undergraduate students only.

If you do not achieve the required grades for your chosen university, you may apply for cancellation under this policy.

Eligibility conditions:
4.2.1. Notify Cloud Student Homes within 5 calendar days of your results being published.
4.2.2. Provide the following evidence by email to info@cloudstudenthomes.co.uk or directly to your accommodation team:
4.2.3. UCAS or university rejection letter confirming you did not achieve the required results; and
4.2.4. Where applicable, a UCAS acceptance letter or confirmation of enrolment at an alternative university.
4.2.5. If you attend a different university in a city where Cloud Student Homes has properties, you may transfer your booking to an available room (subject to availability and rent adjustment).
4.2.6. If Cloud does not operate in your new university city, or if no rooms are available, your tenancy will be cancelled and your deposit refunded.

Exclusions:
• Does not apply where a student voluntarily withdraws their university application.
• Requests submitted after the 5-day deadline may not be accepted.

Refunds will be processed within 10 working days of receiving valid evidence.

4.3. Visa Refusal

If your visa is refused, you may cancel by providing evidence of refusal within 5 days. Evidence must be emailed to info@cloudstudenthomes.co.uk or sent directly to your accommodation team.

4.4. Renters Reform Act 2025 – Assured Periodic Tenancies

All tenancies beginning after 1st May 2026 will:
4.4.1. Run as open-ended periodic agreements aligned with the accommodation cycle
4.4.2. Include minimum occupation periods
4.4.3. Permit tenant notice only after the minimum period.

5. Room Moves & Temporary Accommodation

5.1. Room Moves (Tenant Request)

Requests must be submitted in writing.

Conditions:
5.1.1. Subject to availability within the building or portfolio
5.1.2. Rent differences must be agreed and paid prior to move
5.1.3. A £50 admin/cleaning fee may apply
5.1.4. Vacated rooms must be left clean and serviceable

5.2. Cloud-Initiated Room Moves

Cloud Student Homes may reallocate your room before arrival (e.g., maintenance or operational need).
You will be provided with a room of the same or better type. Preferences (floor, orientation, etc.) are not guaranteed.

Approved moves will usually be completed within 10 working days, subject to readiness.

5.3. Temporary Accommodation

If your room is unavailable at tenancy start due to maintenance or incident:

Conditions:
5.3.1. Alternative room provided within same property where possible; otherwise a comparable local property
5.3.2. Facilities may differ
5.3.3. You will be moved to your contracted room when ready

Emergency situations (fire, flood, service failure):
5.3.4. Temporary housing provided under building insurance
5.3.5. Does not affect rent obligations

6. Ending a Tenancy – RRA 2025 Requirements

6.1. Abolition of Section 21

No-fault evictions are abolished. Possession may only be sought on statutory grounds.

6.2. Grounds for Possession

6.2.1. Updated under RRA 2025:
• Persistent or serious rent arrears
• Serious or continuous anti-social behaviour
• Breach of tenancy obligations
• Operational or redevelopment grounds permitted by law

6.2.2. Tenant Notice
Tenants may give 2 months’ written notice after completing the minimum occupation period.

7. Pets

7.1. Tenants may request a pet under RRA 2025.
7.2. Requests assessed based on suitability, licensing, and welfare.

Conditions may include:
7.2.1. Pet insurance
7.2.2. Liability for damage
7.2.3. Signed Pet Agreement

7.3. Requests assessed case-by-case according to the Pet Policy and property checklist.

8. Checking Out

All belongings must be removed by 2pm on the final day.
• Rooms must be left clean and waste-free.
• Deposits returned within 10 days (minus deductions).
• Your tenancy end date is available:

On your TA
Via the Concurrent portal
In the MyCloudStudent app
A check-out form must be completed on departure. Items left after checkout will be disposed of without prejudice.
• Residents must provide a forwarding address to postal companies. Post received after tenancy end will be returned to sender or disposed of.

9. Repairs & Standards

RRA 2025 requires compliance with the Decent Homes Standard.
Repairs will follow statutory timeframes.
Tenants must report issues promptly and allow access.
Failure to allow access may be a breach of tenancy.

10. Insurance

Tenants must confirm insurance cover (Howdens Insurance at time of publishing).
Claims must be submitted directly to Howdens.
Cloud Student Homes may deduct costs from deposits where damage is tenant-fault.

11. Council Tax Exemption

Tenants must provide a valid Council Tax Exemption Certificate from their university.
Where no exemption is provided, tenants are fully responsible for any Council Tax charged.

12. Privacy Policy

Available on the Cloud Student Homes website.

13. General Terms

“Book Now” constitutes a contractual offer.
• Cloud Student Homes may update services and pricing without notice (not affecting signed TAs).
• Information is provided “as is” without warranty.
• Essential operational communications will be sent regardless of marketing preferences.
• Not responsible for external website content.
• Tenancies governed by the laws of England & Wales.
• Personal data processed in accordance with UK GDPR.
• Peak booking periods include (but are not limited to) August–September.
• Howdens Insurance may be substituted for an equivalent provider if required.

14. Legal Disclaimer

All information is provided “as is” without warranty.
• Cloud Student Homes excludes liability for indirect or consequential loss where permitted by law.
• Liability for death, personal injury, or fraud is not limited.
• Services may be suspended for maintenance or misuse.
• All intellectual property rights reserved.
• Disputes are governed by English law.
• Tenancies comply with the Renters Reform Act 2025.

Longside House

Common Law Tenancy Agreement

1. Booking a Room

1.1. Booking Options

You can book your accommodation with Cloud Student Homes in three ways:

1.1.1. Web Direct

Failure to complete the TA within this timeframe will result in cancellation, and you will need to restart the booking.

1.1.2. Via Accommodation & Sales Team

1.1.3. Third Party Agent

Important: The AST is a legally binding contract. Please read it carefully before signing.

Platform:
Our tenancy platform is powered by Concurrent. By booking with Cloud Student Homes, you agree to Concurrent’s website legal terms, privacy policy, and acceptable use policy.

1.2. Acceptable Documents

Tenants must provide:

Proof of identity (valid passport, UK photo driving licence, or residence permit)
Visa (if applicable)
Proof of student status (student ID card or acceptance letter from a specified educational institution as outlined in the Renters Reform Act 2025)

Guarantors must provide:

Proof of identity (passport or driving licence)
Proof of address (utility bill, bank statement, council tax bill, or equivalent official documentation)

All documents must be in English. Cloud Student Homes may reject unclear or untranslated documentation.

1.3. Deposit

To confirm your booking, you must pay a deposit:

£150 for en-suite rooms
£200 for studios

Deposits are protected under the MyDeposits Custodial Scheme.
Refunds will be processed within 10 days of tenancy end, minus any deductions for arrears or damages.

2. Payment Methods

You can pay in one of three ways:

Pay in full before your tenancy starts.
Instalments with a UK guarantor (4 or 9 instalments).
Instalments using the Leap Guarantor Waiver (fees vary by tenancy length/value).

Monthly instalments may be available in some cases.

Final payment must always be made 30 days before the tenancy end date.

Cloud Student Homes does not accept:

Cash
Cheques
Credit card payments

3. Guarantor Service

To pay in instalments, you must provide a qualified guarantor.

Acceptable guarantors include:

UK residents in full-time employment
UK residents who are self-employed or retired (subject to proof of address and financial status)

Students cannot act as guarantors.

Where no UK guarantor is available, you may use the Leap Guarantor Waiver service.

4. Cancellation Policy

4.1. Cooling-Off

You may cancel within:

7 days of booking without penalty
48 hours during peak booking periods

Outside this period, Cloud Student Homes may retain your deposit to cover administrative costs.

4.2. Tenancy Takeover

If you wish to leave your tenancy, you must arrange a replacement tenant.

Conditions:

Replacement must be a full-time student at a specified educational establishment.
Replacement must sign a TA and provide all required documents.
Refunds will only be processed once the replacement has signed and moved in.

Tenancy Takeover service fees:

£50 if you find your own replacement
£250 if Cloud Student Homes sources a replacement

Important:

Requests must be made in writing before Cloud attempts to find a replacement.
The service fee must be paid in full before marketing begins.
If Cloud cannot secure a replacement, the fee will be refunded.

These fees cover administration, advertising, and cleaning costs.

4.3. No Place, No Stay

(First-year undergraduate students only)

If you do not achieve the required grades for your chosen university, you may cancel under this policy.

Eligibility Conditions:

4.3.1.1. Notify Cloud Student Homes within 5 calendar days of your results being published.

You must provide by email:

A copy of the UCAS or university rejection letter confirming you did not meet the required results
Where applicable, a UCAS acceptance letter or confirmation of enrolment at an alternative university

If you attend a different university in a city where Cloud Student Homes operates, you may transfer your booking (subject to availability and price differences).

Exclusions:

If Cloud does not operate in the new city or has no availability, your tenancy will be cancelled and deposit refunded.
The policy does not apply if a student voluntarily withdraws their application.
Requests after the 5-day deadline may not be accepted.

Refunds will be processed within 10 working days of receiving valid evidence.

4.4. Visa Refusal

If your visa is refused, you may cancel by providing evidence within 5 days.
Evidence must be submitted via email.

5. Room Moves & Temporary Accommodation

5.1. Room Moves

Tenants may request a room move by contacting the Accommodation Team in writing.

Conditions:

Moves are subject to availability.
Any rent difference must be paid before the move.
A £50 admin/cleaning charge may be applied.
The vacated room must be clean and serviceable.

5.1.1. Cloud-Initiated Room Moves

Cloud may reallocate your room before arrival due to operational needs.
You will receive the same or better room type.
Preferences will be considered but not guaranteed.

Timescale:
Room moves are normally completed within 10 working days, subject to room readiness.

5.1.2. Temporary Accommodation

If your room is unavailable at the start of tenancy:

Cloud will provide temporary alternative accommodation
It may not include identical facilities
You will be moved to your contracted room as soon as possible

Emergency situations (fire, flood, service failure):

Temporary housing will be provided under the building’s insurance policy.

This does not affect your legal obligation to pay rent.

6. Checking Out

All belongings must be removed by 2pm on the final day.
Rooms must be left clean and waste-free.
Deposits will be returned within 10 days, minus deductions.

You can find your tenancy end date:

On your signed TA
In the Concurrent portal
In the MyCloudStudent app

A checkout form must be completed.
Items left behind will be disposed of without prejudice.

Residents must ensure postal redirection is arranged—items received after departure may be returned to sender or disposed of.

7. Insurance

8. Council Tax Exemption

Tenants must provide a valid exemption certificate.
If none is provided, the tenant is liable for any Council Tax charged.

9. Privacy Policy

The Cloud Student Homes Privacy Policy is available on the website.

10. General Terms

The “Book Now” function constitutes a legally binding offer.
Cloud may update services, prices, and products—but not existing signed agreements without written consent.
Website information is provided “as is” without warranty.
Operational communications will still be issued regardless of marketing preferences.
Cloud is not responsible for external website content.
Tenancy is governed by the laws of England and Wales.
Personal information is processed in line with UK GDPR.
Definitions for “Specified Educational Establishment” follow the Renters Reform Act 2025.
Peak booking periods include August–September.
Cloud may change insurance providers without notice.

11. Legal Disclaimer

All information is provided “as is” without warranty.
Cloud is not liable for indirect or consequential losses.
Nothing excludes liability for negligence, fraud, or death/personal injury.
Access may be restricted during maintenance or misuse—no compensation is due.
All materials are protected by intellectual property rights.
Disputes will follow English law, with internal complaints handling encouraged before legal proceedings.

Trinity Hall

Common Law Tenancy Agreement

1. Booking a Room

1.1. Booking Options

You can book your accommodation with Cloud Student Homes in three ways:

1.1.1. Web Direct

Failure to complete the TA within this timeframe will result in cancellation, and you will need to restart the booking.

1.1.2. Via Accommodation & Sales Team

1.1.3. Third Party Agent

Important: The AST is a legally binding contract. Please read it carefully before signing.

Platform:
Our tenancy platform is powered by Concurrent. By booking with Cloud Student Homes, you agree to Concurrent’s website legal terms, privacy policy, and acceptable use policy.

1.2. Acceptable Documents

Tenants must provide:

Proof of identity (valid passport, UK photo driving licence, or residence permit)
Visa (if applicable)
Proof of student status (student ID card or acceptance letter from a specified educational institution as outlined in the Renters Reform Act 2025)

Guarantors must provide:

Proof of identity (passport or driving licence)
Proof of address (utility bill, bank statement, council tax bill, or equivalent official documentation)

All documents must be in English. Cloud Student Homes may reject unclear or untranslated documentation.

1.3. Deposit

To confirm your booking, you must pay a deposit:

£150 for en-suite rooms
£200 for studios

Deposits are protected under the MyDeposits Custodial Scheme.
Refunds will be processed within 10 days of tenancy end, minus any deductions for arrears or damages.

2. Payment Methods

You can pay in one of three ways:

Pay in full before your tenancy starts.
Instalments with a UK guarantor (4 or 9 instalments).
Instalments using the Leap Guarantor Waiver (fees vary by tenancy length/value).

Monthly instalments may be available in some cases.

Final payment must always be made 30 days before the tenancy end date.

Cloud Student Homes does not accept:

Cash
Cheques
Credit card payments

3. Guarantor Service

To pay in instalments, you must provide a qualified guarantor.

Acceptable guarantors include:

UK residents in full-time employment
UK residents who are self-employed or retired (subject to proof of address and financial status)

Students cannot act as guarantors.

Where no UK guarantor is available, you may use the Leap Guarantor Waiver service.

4. Cancellation Policy

4.1. Cooling-Off

You may cancel within:

7 days of booking without penalty
48 hours during peak booking periods

Outside this period, Cloud Student Homes may retain your deposit to cover administrative costs.

4.2. Tenancy Takeover

If you wish to leave your tenancy, you must arrange a replacement tenant.

Conditions:

Replacement must be a full-time student at a specified educational establishment.
Replacement must sign a TA and provide all required documents.
Refunds will only be processed once the replacement has signed and moved in.

Tenancy Takeover service fees:

£50 if you find your own replacement
£250 if Cloud Student Homes sources a replacement

Important:

Requests must be made in writing before Cloud attempts to find a replacement.
The service fee must be paid in full before marketing begins.
If Cloud cannot secure a replacement, the fee will be refunded.

These fees cover administration, advertising, and cleaning costs.

4.3. No Place, No Stay

(First-year undergraduate students only)

If you do not achieve the required grades for your chosen university, you may cancel under this policy.

Eligibility Conditions:

4.3.1.1. Notify Cloud Student Homes within 5 calendar days of your results being published.

You must provide by email:

A copy of the UCAS or university rejection letter confirming you did not meet the required results
Where applicable, a UCAS acceptance letter or confirmation of enrolment at an alternative university

If you attend a different university in a city where Cloud Student Homes operates, you may transfer your booking (subject to availability and price differences).

Exclusions:

If Cloud does not operate in the new city or has no availability, your tenancy will be cancelled and deposit refunded.
The policy does not apply if a student voluntarily withdraws their application.
Requests after the 5-day deadline may not be accepted.

Refunds will be processed within 10 working days of receiving valid evidence.

4.4. Visa Refusal

If your visa is refused, you may cancel by providing evidence within 5 days.
Evidence must be submitted via email.

5. Room Moves & Temporary Accommodation

5.1. Room Moves

Tenants may request a room move by contacting the Accommodation Team in writing.

Conditions:

Moves are subject to availability.
Any rent difference must be paid before the move.
A £50 admin/cleaning charge may be applied.
The vacated room must be clean and serviceable.

5.1.1. Cloud-Initiated Room Moves

Cloud may reallocate your room before arrival due to operational needs.
You will receive the same or better room type.
Preferences will be considered but not guaranteed.

Timescale:
Room moves are normally completed within 10 working days, subject to room readiness.

5.1.2. Temporary Accommodation

If your room is unavailable at the start of tenancy:

Cloud will provide temporary alternative accommodation
It may not include identical facilities
You will be moved to your contracted room as soon as possible

Emergency situations (fire, flood, service failure):

Temporary housing will be provided under the building’s insurance policy.

This does not affect your legal obligation to pay rent.

6. Checking Out

All belongings must be removed by 2pm on the final day.
Rooms must be left clean and waste-free.
Deposits will be returned within 10 days, minus deductions.

You can find your tenancy end date:

On your signed TA
In the Concurrent portal
In the MyCloudStudent app

A checkout form must be completed.
Items left behind will be disposed of without prejudice.

Residents must ensure postal redirection is arranged—items received after departure may be returned to sender or disposed of.

7. Insurance

8. Council Tax Exemption

Tenants must provide a valid exemption certificate.
If none is provided, the tenant is liable for any Council Tax charged.

9. Privacy Policy

The Cloud Student Homes Privacy Policy is available on the website.

10. General Terms

The “Book Now” function constitutes a legally binding offer.
Cloud may update services, prices, and products—but not existing signed agreements without written consent.
Website information is provided “as is” without warranty.
Operational communications will still be issued regardless of marketing preferences.
Cloud is not responsible for external website content.
Tenancy is governed by the laws of England and Wales.
Personal information is processed in line with UK GDPR.
Definitions for “Specified Educational Establishment” follow the Renters Reform Act 2025.
Peak booking periods include August–September.
Cloud may change insurance providers without notice.

11. Legal Disclaimer

All information is provided “as is” without warranty.
Cloud is not liable for indirect or consequential losses.
Nothing excludes liability for negligence, fraud, or death/personal injury.
Access may be restricted during maintenance or misuse—no compensation is due.
All materials are protected by intellectual property rights.
Disputes will follow English law, with internal complaints handling encouraged before legal proceedings.

Waterside Court

Common Law Tenancy Agreement

1. Booking a Room

1.1. Booking Options

You can book your accommodation with Cloud Student Homes in three ways:

1.1.1. Web Direct

Failure to complete the TA within this timeframe will result in cancellation, and you will need to restart the booking.

1.1.2. Via Accommodation & Sales Team

1.1.3. Third Party Agent

Important: The AST is a legally binding contract. Please read it carefully before signing.

Platform:
Our tenancy platform is powered by Concurrent. By booking with Cloud Student Homes, you agree to Concurrent’s website legal terms, privacy policy, and acceptable use policy.

1.2. Acceptable Documents

Tenants must provide:

Proof of identity (valid passport, UK photo driving licence, or residence permit)
Visa (if applicable)
Proof of student status (student ID card or acceptance letter from a specified educational institution as outlined in the Renters Reform Act 2025)

Guarantors must provide:

Proof of identity (passport or driving licence)
Proof of address (utility bill, bank statement, council tax bill, or equivalent official documentation)

All documents must be in English. Cloud Student Homes may reject unclear or untranslated documentation.

1.3. Deposit

To confirm your booking, you must pay a deposit:

£150 for en-suite rooms
£200 for studios

Deposits are protected under the MyDeposits Custodial Scheme.
Refunds will be processed within 10 days of tenancy end, minus any deductions for arrears or damages.

2. Payment Methods

You can pay in one of three ways:

Pay in full before your tenancy starts.
Instalments with a UK guarantor (4 or 9 instalments).
Instalments using the Leap Guarantor Waiver (fees vary by tenancy length/value).

Monthly instalments may be available in some cases.

Final payment must always be made 30 days before the tenancy end date.

Cloud Student Homes does not accept:

Cash
Cheques
Credit card payments

3. Guarantor Service

To pay in instalments, you must provide a qualified guarantor.

Acceptable guarantors include:

UK residents in full-time employment
UK residents who are self-employed or retired (subject to proof of address and financial status)

Students cannot act as guarantors.

Where no UK guarantor is available, you may use the Leap Guarantor Waiver service.

4. Cancellation Policy

4.1. Cooling-Off

You may cancel within:

7 days of booking without penalty
48 hours during peak booking periods

Outside this period, Cloud Student Homes may retain your deposit to cover administrative costs.

4.2. Tenancy Takeover

If you wish to leave your tenancy, you must arrange a replacement tenant.

Conditions:

Replacement must be a full-time student at a specified educational establishment.
Replacement must sign a TA and provide all required documents.
Refunds will only be processed once the replacement has signed and moved in.

Tenancy Takeover service fees:

£50 if you find your own replacement
£250 if Cloud Student Homes sources a replacement

Important:

Requests must be made in writing before Cloud attempts to find a replacement.
The service fee must be paid in full before marketing begins.
If Cloud cannot secure a replacement, the fee will be refunded.

These fees cover administration, advertising, and cleaning costs.

4.3. No Place, No Stay

(First-year undergraduate students only)

If you do not achieve the required grades for your chosen university, you may cancel under this policy.

Eligibility Conditions:

4.3.1.1. Notify Cloud Student Homes within 5 calendar days of your results being published.

You must provide by email:

A copy of the UCAS or university rejection letter confirming you did not meet the required results
Where applicable, a UCAS acceptance letter or confirmation of enrolment at an alternative university

If you attend a different university in a city where Cloud Student Homes operates, you may transfer your booking (subject to availability and price differences).

Exclusions:

If Cloud does not operate in the new city or has no availability, your tenancy will be cancelled and deposit refunded.
The policy does not apply if a student voluntarily withdraws their application.
Requests after the 5-day deadline may not be accepted.

Refunds will be processed within 10 working days of receiving valid evidence.

4.4. Visa Refusal

If your visa is refused, you may cancel by providing evidence within 5 days.
Evidence must be submitted via email.

5. Room Moves & Temporary Accommodation

5.1. Room Moves

Tenants may request a room move by contacting the Accommodation Team in writing.

Conditions:

Moves are subject to availability.
Any rent difference must be paid before the move.
A £50 admin/cleaning charge may be applied.
The vacated room must be clean and serviceable.

5.1.1. Cloud-Initiated Room Moves

Cloud may reallocate your room before arrival due to operational needs.
You will receive the same or better room type.
Preferences will be considered but not guaranteed.

Timescale:
Room moves are normally completed within 10 working days, subject to room readiness.

5.1.2. Temporary Accommodation

If your room is unavailable at the start of tenancy:

Cloud will provide temporary alternative accommodation
It may not include identical facilities
You will be moved to your contracted room as soon as possible

Emergency situations (fire, flood, service failure):

Temporary housing will be provided under the building’s insurance policy.

This does not affect your legal obligation to pay rent.

6. Checking Out

All belongings must be removed by 2pm on the final day.
Rooms must be left clean and waste-free.
Deposits will be returned within 10 days, minus deductions.

You can find your tenancy end date:

On your signed TA
In the Concurrent portal
In the MyCloudStudent app

A checkout form must be completed.
Items left behind will be disposed of without prejudice.

Residents must ensure postal redirection is arranged—items received after departure may be returned to sender or disposed of.

7. Insurance

8. Council Tax Exemption

Tenants must provide a valid exemption certificate.
If none is provided, the tenant is liable for any Council Tax charged.

9. Privacy Policy

The Cloud Student Homes Privacy Policy is available on the website.

10. General Terms

The “Book Now” function constitutes a legally binding offer.
Cloud may update services, prices, and products—but not existing signed agreements without written consent.
Website information is provided “as is” without warranty.
Operational communications will still be issued regardless of marketing preferences.
Cloud is not responsible for external website content.
Tenancy is governed by the laws of England and Wales.
Personal information is processed in line with UK GDPR.
Definitions for “Specified Educational Establishment” follow the Renters Reform Act 2025.
Peak booking periods include August–September.
Cloud may change insurance providers without notice.

11. Legal Disclaimer

All information is provided “as is” without warranty.
Cloud is not liable for indirect or consequential losses.
Nothing excludes liability for negligence, fraud, or death/personal injury.
Access may be restricted during maintenance or misuse—no compensation is due.
All materials are protected by intellectual property rights.
Disputes will follow English law, with internal complaints handling encouraged before legal proceedings.

The Old Chapel

Common Law Tenancy Agreement

1. Booking a Room

1.1. Booking Options

You can book your accommodation with Cloud Student Homes in three ways:

1.1.1. Web Direct

Failure to complete the TA within this timeframe will result in cancellation, and you will need to restart the booking.

1.1.2. Via Accommodation & Sales Team

1.1.3. Third Party Agent

Important: The AST is a legally binding contract. Please read it carefully before signing.

Platform:
Our tenancy platform is powered by Concurrent. By booking with Cloud Student Homes, you agree to Concurrent’s website legal terms, privacy policy, and acceptable use policy.

1.2. Acceptable Documents

Tenants must provide:

Proof of identity (valid passport, UK photo driving licence, or residence permit)
Visa (if applicable)
Proof of student status (student ID card or acceptance letter from a specified educational institution as outlined in the Renters Reform Act 2025)

Guarantors must provide:

Proof of identity (passport or driving licence)
Proof of address (utility bill, bank statement, council tax bill, or equivalent official documentation)

All documents must be in English. Cloud Student Homes may reject unclear or untranslated documentation.

1.3. Deposit

To confirm your booking, you must pay a deposit:

£150 for en-suite rooms
£200 for studios

Deposits are protected under the MyDeposits Custodial Scheme.
Refunds will be processed within 10 days of tenancy end, minus any deductions for arrears or damages.

2. Payment Methods

You can pay in one of three ways:

Pay in full before your tenancy starts.
Instalments with a UK guarantor (4 or 9 instalments).
Instalments using the Leap Guarantor Waiver (fees vary by tenancy length/value).

Monthly instalments may be available in some cases.

Final payment must always be made 30 days before the tenancy end date.

Cloud Student Homes does not accept:

Cash
Cheques
Credit card payments

3. Guarantor Service

To pay in instalments, you must provide a qualified guarantor.

Acceptable guarantors include:

UK residents in full-time employment
UK residents who are self-employed or retired (subject to proof of address and financial status)

Students cannot act as guarantors.

Where no UK guarantor is available, you may use the Leap Guarantor Waiver service.

4. Cancellation Policy

4.1. Cooling-Off

You may cancel within:

7 days of booking without penalty
48 hours during peak booking periods

Outside this period, Cloud Student Homes may retain your deposit to cover administrative costs.

4.2. Tenancy Takeover

If you wish to leave your tenancy, you must arrange a replacement tenant.

Conditions:

Replacement must be a full-time student at a specified educational establishment.
Replacement must sign a TA and provide all required documents.
Refunds will only be processed once the replacement has signed and moved in.

Tenancy Takeover service fees:

£50 if you find your own replacement
£250 if Cloud Student Homes sources a replacement

Important:

Requests must be made in writing before Cloud attempts to find a replacement.
The service fee must be paid in full before marketing begins.
If Cloud cannot secure a replacement, the fee will be refunded.

These fees cover administration, advertising, and cleaning costs.

4.3. No Place, No Stay

(First-year undergraduate students only)

If you do not achieve the required grades for your chosen university, you may cancel under this policy.

Eligibility Conditions:

4.3.1.1. Notify Cloud Student Homes within 5 calendar days of your results being published.

You must provide by email:

A copy of the UCAS or university rejection letter confirming you did not meet the required results
Where applicable, a UCAS acceptance letter or confirmation of enrolment at an alternative university

If you attend a different university in a city where Cloud Student Homes operates, you may transfer your booking (subject to availability and price differences).

Exclusions:

If Cloud does not operate in the new city or has no availability, your tenancy will be cancelled and deposit refunded.
The policy does not apply if a student voluntarily withdraws their application.
Requests after the 5-day deadline may not be accepted.

Refunds will be processed within 10 working days of receiving valid evidence.

4.4. Visa Refusal

If your visa is refused, you may cancel by providing evidence within 5 days.
Evidence must be submitted via email.

5. Room Moves & Temporary Accommodation

5.1. Room Moves

Tenants may request a room move by contacting the Accommodation Team in writing.

Conditions:

Moves are subject to availability.
Any rent difference must be paid before the move.
A £50 admin/cleaning charge may be applied.
The vacated room must be clean and serviceable.

5.1.1. Cloud-Initiated Room Moves

Cloud may reallocate your room before arrival due to operational needs.
You will receive the same or better room type.
Preferences will be considered but not guaranteed.

Timescale:
Room moves are normally completed within 10 working days, subject to room readiness.

5.1.2. Temporary Accommodation

If your room is unavailable at the start of tenancy:

Cloud will provide temporary alternative accommodation
It may not include identical facilities
You will be moved to your contracted room as soon as possible

Emergency situations (fire, flood, service failure):

Temporary housing will be provided under the building’s insurance policy.

This does not affect your legal obligation to pay rent.

6. Checking Out

All belongings must be removed by 2pm on the final day.
Rooms must be left clean and waste-free.
Deposits will be returned within 10 days, minus deductions.

You can find your tenancy end date:

On your signed TA
In the Concurrent portal
In the MyCloudStudent app

A checkout form must be completed.
Items left behind will be disposed of without prejudice.

Residents must ensure postal redirection is arranged—items received after departure may be returned to sender or disposed of.

7. Insurance

8. Council Tax Exemption

Tenants must provide a valid exemption certificate.
If none is provided, the tenant is liable for any Council Tax charged.

9. Privacy Policy

The Cloud Student Homes Privacy Policy is available on the website.

10. General Terms

The “Book Now” function constitutes a legally binding offer.
Cloud may update services, prices, and products—but not existing signed agreements without written consent.
Website information is provided “as is” without warranty.
Operational communications will still be issued regardless of marketing preferences.
Cloud is not responsible for external website content.
Tenancy is governed by the laws of England and Wales.
Personal information is processed in line with UK GDPR.
Definitions for “Specified Educational Establishment” follow the Renters Reform Act 2025.
Peak booking periods include August–September.
Cloud may change insurance providers without notice.

11. Legal Disclaimer

All information is provided “as is” without warranty.
Cloud is not liable for indirect or consequential losses.
Nothing excludes liability for negligence, fraud, or death/personal injury.
Access may be restricted during maintenance or misuse—no compensation is due.
All materials are protected by intellectual property rights.
Disputes will follow English law, with internal complaints handling encouraged before legal proceedings.

The Highgate

Common Law Tenancy Agreement

1. Booking a Room

1.1. Booking Options

You can book your accommodation with Cloud Student Homes in three ways:

1.1.1. Web Direct

Failure to complete the TA within this timeframe will result in cancellation, and you will need to restart the booking.

1.1.2. Via Accommodation & Sales Team

1.1.3. Third Party Agent

Important: The AST is a legally binding contract. Please read it carefully before signing.

Platform:
Our tenancy platform is powered by Concurrent. By booking with Cloud Student Homes, you agree to Concurrent’s website legal terms, privacy policy, and acceptable use policy.

1.2. Acceptable Documents

Tenants must provide:

Proof of identity (valid passport, UK photo driving licence, or residence permit)
Visa (if applicable)
Proof of student status (student ID card or acceptance letter from a specified educational institution as outlined in the Renters Reform Act 2025)

Guarantors must provide:

Proof of identity (passport or driving licence)
Proof of address (utility bill, bank statement, council tax bill, or equivalent official documentation)

All documents must be in English. Cloud Student Homes may reject unclear or untranslated documentation.

1.3. Deposit

To confirm your booking, you must pay a deposit:

£150 for en-suite rooms
£200 for studios

Deposits are protected under the MyDeposits Custodial Scheme.
Refunds will be processed within 10 days of tenancy end, minus any deductions for arrears or damages.

2. Payment Methods

You can pay in one of three ways:

Pay in full before your tenancy starts.
Instalments with a UK guarantor (4 or 9 instalments).
Instalments using the Leap Guarantor Waiver (fees vary by tenancy length/value).

Monthly instalments may be available in some cases.

Final payment must always be made 30 days before the tenancy end date.

Cloud Student Homes does not accept:

Cash
Cheques
Credit card payments

3. Guarantor Service

To pay in instalments, you must provide a qualified guarantor.

Acceptable guarantors include:

UK residents in full-time employment
UK residents who are self-employed or retired (subject to proof of address and financial status)

Students cannot act as guarantors.

Where no UK guarantor is available, you may use the Leap Guarantor Waiver service.

4. Cancellation Policy

4.1. Cooling-Off

You may cancel within:

7 days of booking without penalty
48 hours during peak booking periods

Outside this period, Cloud Student Homes may retain your deposit to cover administrative costs.

4.2. Tenancy Takeover

If you wish to leave your tenancy, you must arrange a replacement tenant.

Conditions:

Replacement must be a full-time student at a specified educational establishment.
Replacement must sign a TA and provide all required documents.
Refunds will only be processed once the replacement has signed and moved in.

Tenancy Takeover service fees:

£50 if you find your own replacement
£250 if Cloud Student Homes sources a replacement

Important:

Requests must be made in writing before Cloud attempts to find a replacement.
The service fee must be paid in full before marketing begins.
If Cloud cannot secure a replacement, the fee will be refunded.

These fees cover administration, advertising, and cleaning costs.

4.3. No Place, No Stay

(First-year undergraduate students only)

If you do not achieve the required grades for your chosen university, you may cancel under this policy.

Eligibility Conditions:

4.3.1.1. Notify Cloud Student Homes within 5 calendar days of your results being published.

You must provide by email:

A copy of the UCAS or university rejection letter confirming you did not meet the required results
Where applicable, a UCAS acceptance letter or confirmation of enrolment at an alternative university

If you attend a different university in a city where Cloud Student Homes operates, you may transfer your booking (subject to availability and price differences).

Exclusions:

If Cloud does not operate in the new city or has no availability, your tenancy will be cancelled and deposit refunded.
The policy does not apply if a student voluntarily withdraws their application.
Requests after the 5-day deadline may not be accepted.

Refunds will be processed within 10 working days of receiving valid evidence.

4.4. Visa Refusal

If your visa is refused, you may cancel by providing evidence within 5 days.
Evidence must be submitted via email.

5. Room Moves & Temporary Accommodation

5.1. Room Moves

Tenants may request a room move by contacting the Accommodation Team in writing.

Conditions:

Moves are subject to availability.
Any rent difference must be paid before the move.
A £50 admin/cleaning charge may be applied.
The vacated room must be clean and serviceable.

5.1.1. Cloud-Initiated Room Moves

Cloud may reallocate your room before arrival due to operational needs.
You will receive the same or better room type.
Preferences will be considered but not guaranteed.

Timescale:
Room moves are normally completed within 10 working days, subject to room readiness.

5.1.2. Temporary Accommodation

If your room is unavailable at the start of tenancy:

Cloud will provide temporary alternative accommodation
It may not include identical facilities
You will be moved to your contracted room as soon as possible

Emergency situations (fire, flood, service failure):

Temporary housing will be provided under the building’s insurance policy.

This does not affect your legal obligation to pay rent.

6. Checking Out

All belongings must be removed by 2pm on the final day.
Rooms must be left clean and waste-free.
Deposits will be returned within 10 days, minus deductions.

You can find your tenancy end date:

On your signed TA
In the Concurrent portal
In the MyCloudStudent app

A checkout form must be completed.
Items left behind will be disposed of without prejudice.

Residents must ensure postal redirection is arranged—items received after departure may be returned to sender or disposed of.

7. Insurance

8. Council Tax Exemption

Tenants must provide a valid exemption certificate.
If none is provided, the tenant is liable for any Council Tax charged.

9. Privacy Policy

The Cloud Student Homes Privacy Policy is available on the website.

10. General Terms

The “Book Now” function constitutes a legally binding offer.
Cloud may update services, prices, and products—but not existing signed agreements without written consent.
Website information is provided “as is” without warranty.
Operational communications will still be issued regardless of marketing preferences.
Cloud is not responsible for external website content.
Tenancy is governed by the laws of England and Wales.
Personal information is processed in line with UK GDPR.
Definitions for “Specified Educational Establishment” follow the Renters Reform Act 2025.
Peak booking periods include August–September.
Cloud may change insurance providers without notice.

11. Legal Disclaimer

All information is provided “as is” without warranty.
Cloud is not liable for indirect or consequential losses.
Nothing excludes liability for negligence, fraud, or death/personal injury.
Access may be restricted during maintenance or misuse—no compensation is due.
All materials are protected by intellectual property rights.
Disputes will follow English law, with internal complaints handling encouraged before legal proceedings.

Tudor Studios

Common Law Tenancy Agreement

1. Booking a Room

1.1. Booking Options

You can book your accommodation with Cloud Student Homes in three ways:

1.1.1. Web Direct

Failure to complete the TA within this timeframe will result in cancellation, and you will need to restart the booking.

1.1.2. Via Accommodation & Sales Team

1.1.3. Third Party Agent

Important: The AST is a legally binding contract. Please read it carefully before signing.

Platform:
Our tenancy platform is powered by Concurrent. By booking with Cloud Student Homes, you agree to Concurrent’s website legal terms, privacy policy, and acceptable use policy.

1.2. Acceptable Documents

Tenants must provide:

Proof of identity (valid passport, UK photo driving licence, or residence permit)
Visa (if applicable)
Proof of student status (student ID card or acceptance letter from a specified educational institution as outlined in the Renters Reform Act 2025)

Guarantors must provide:

Proof of identity (passport or driving licence)
Proof of address (utility bill, bank statement, council tax bill, or equivalent official documentation)

All documents must be in English. Cloud Student Homes may reject unclear or untranslated documentation.

1.3. Deposit

To confirm your booking, you must pay a deposit:

£150 for en-suite rooms
£200 for studios

Deposits are protected under the MyDeposits Custodial Scheme.
Refunds will be processed within 10 days of tenancy end, minus any deductions for arrears or damages.

2. Payment Methods

You can pay in one of three ways:

Pay in full before your tenancy starts.
Instalments with a UK guarantor (4 or 9 instalments).
Instalments using the Leap Guarantor Waiver (fees vary by tenancy length/value).

Monthly instalments may be available in some cases.

Final payment must always be made 30 days before the tenancy end date.

Cloud Student Homes does not accept:

Cash
Cheques
Credit card payments

3. Guarantor Service

To pay in instalments, you must provide a qualified guarantor.

Acceptable guarantors include:

UK residents in full-time employment
UK residents who are self-employed or retired (subject to proof of address and financial status)

Students cannot act as guarantors.

Where no UK guarantor is available, you may use the Leap Guarantor Waiver service.

4. Cancellation Policy

4.1. Cooling-Off

You may cancel within:

7 days of booking without penalty
48 hours during peak booking periods

Outside this period, Cloud Student Homes may retain your deposit to cover administrative costs.

4.2. Tenancy Takeover

If you wish to leave your tenancy, you must arrange a replacement tenant.

Conditions:

Replacement must be a full-time student at a specified educational establishment.
Replacement must sign a TA and provide all required documents.
Refunds will only be processed once the replacement has signed and moved in.

Tenancy Takeover service fees:

£50 if you find your own replacement
£250 if Cloud Student Homes sources a replacement

Important:

Requests must be made in writing before Cloud attempts to find a replacement.
The service fee must be paid in full before marketing begins.
If Cloud cannot secure a replacement, the fee will be refunded.

These fees cover administration, advertising, and cleaning costs.

4.3. No Place, No Stay

(First-year undergraduate students only)

If you do not achieve the required grades for your chosen university, you may cancel under this policy.

Eligibility Conditions:

4.3.1.1. Notify Cloud Student Homes within 5 calendar days of your results being published.

You must provide by email:

A copy of the UCAS or university rejection letter confirming you did not meet the required results
Where applicable, a UCAS acceptance letter or confirmation of enrolment at an alternative university

If you attend a different university in a city where Cloud Student Homes operates, you may transfer your booking (subject to availability and price differences).

Exclusions:

If Cloud does not operate in the new city or has no availability, your tenancy will be cancelled and deposit refunded.
The policy does not apply if a student voluntarily withdraws their application.
Requests after the 5-day deadline may not be accepted.

Refunds will be processed within 10 working days of receiving valid evidence.

4.4. Visa Refusal

If your visa is refused, you may cancel by providing evidence within 5 days.
Evidence must be submitted via email.

5. Room Moves & Temporary Accommodation

5.1. Room Moves

Tenants may request a room move by contacting the Accommodation Team in writing.

Conditions:

Moves are subject to availability.
Any rent difference must be paid before the move.
A £50 admin/cleaning charge may be applied.
The vacated room must be clean and serviceable.

5.1.1. Cloud-Initiated Room Moves

Cloud may reallocate your room before arrival due to operational needs.
You will receive the same or better room type.
Preferences will be considered but not guaranteed.

Timescale:
Room moves are normally completed within 10 working days, subject to room readiness.

5.1.2. Temporary Accommodation

If your room is unavailable at the start of tenancy:

Cloud will provide temporary alternative accommodation
It may not include identical facilities
You will be moved to your contracted room as soon as possible

Emergency situations (fire, flood, service failure):

Temporary housing will be provided under the building’s insurance policy.

This does not affect your legal obligation to pay rent.

6. Checking Out

All belongings must be removed by 2pm on the final day.
Rooms must be left clean and waste-free.
Deposits will be returned within 10 days, minus deductions.

You can find your tenancy end date:

On your signed TA
In the Concurrent portal
In the MyCloudStudent app

A checkout form must be completed.
Items left behind will be disposed of without prejudice.

Residents must ensure postal redirection is arranged—items received after departure may be returned to sender or disposed of.

7. Insurance

8. Council Tax Exemption

Tenants must provide a valid exemption certificate.
If none is provided, the tenant is liable for any Council Tax charged.

9. Privacy Policy

The Cloud Student Homes Privacy Policy is available on the website.

10. General Terms

The “Book Now” function constitutes a legally binding offer.
Cloud may update services, prices, and products—but not existing signed agreements without written consent.
Website information is provided “as is” without warranty.
Operational communications will still be issued regardless of marketing preferences.
Cloud is not responsible for external website content.
Tenancy is governed by the laws of England and Wales.
Personal information is processed in line with UK GDPR.
Definitions for “Specified Educational Establishment” follow the Renters Reform Act 2025.
Peak booking periods include August–September.
Cloud may change insurance providers without notice.

11. Legal Disclaimer

All information is provided “as is” without warranty.
Cloud is not liable for indirect or consequential losses.
Nothing excludes liability for negligence, fraud, or death/personal injury.
Access may be restricted during maintenance or misuse—no compensation is due.
All materials are protected by intellectual property rights.
Disputes will follow English law, with internal complaints handling encouraged before legal proceedings.

The Foundry 1

Common Law Tenancy Agreement

1. Booking a Room

1.1. Booking Options

You can book your accommodation with Cloud Student Homes in three ways:

1.1.1. Web Direct

Failure to complete the TA within this timeframe will result in cancellation, and you will need to restart the booking.

1.1.2. Via Accommodation & Sales Team

1.1.3. Third Party Agent

Important: The AST is a legally binding contract. Please read it carefully before signing.

Platform:
Our tenancy platform is powered by Concurrent. By booking with Cloud Student Homes, you agree to Concurrent’s website legal terms, privacy policy, and acceptable use policy.

1.2. Acceptable Documents

Tenants must provide:

Proof of identity (valid passport, UK photo driving licence, or residence permit)
Visa (if applicable)
Proof of student status (student ID card or acceptance letter from a specified educational institution as outlined in the Renters Reform Act 2025)

Guarantors must provide:

Proof of identity (passport or driving licence)
Proof of address (utility bill, bank statement, council tax bill, or equivalent official documentation)

All documents must be in English. Cloud Student Homes may reject unclear or untranslated documentation.

1.3. Deposit

To confirm your booking, you must pay a deposit:

£150 for en-suite rooms
£200 for studios

Deposits are protected under the MyDeposits Custodial Scheme.
Refunds will be processed within 10 days of tenancy end, minus any deductions for arrears or damages.

2. Payment Methods

You can pay in one of three ways:

Pay in full before your tenancy starts.
Instalments with a UK guarantor (4 or 9 instalments).
Instalments using the Leap Guarantor Waiver (fees vary by tenancy length/value).

Monthly instalments may be available in some cases.

Final payment must always be made 30 days before the tenancy end date.

Cloud Student Homes does not accept:

Cash
Cheques
Credit card payments

3. Guarantor Service

To pay in instalments, you must provide a qualified guarantor.

Acceptable guarantors include:

UK residents in full-time employment
UK residents who are self-employed or retired (subject to proof of address and financial status)

Students cannot act as guarantors.

Where no UK guarantor is available, you may use the Leap Guarantor Waiver service.

4. Cancellation Policy

4.1. Cooling-Off

You may cancel within:

7 days of booking without penalty
48 hours during peak booking periods

Outside this period, Cloud Student Homes may retain your deposit to cover administrative costs.

4.2. Tenancy Takeover

If you wish to leave your tenancy, you must arrange a replacement tenant.

Conditions:

Replacement must be a full-time student at a specified educational establishment.
Replacement must sign a TA and provide all required documents.
Refunds will only be processed once the replacement has signed and moved in.

Tenancy Takeover service fees:

£50 if you find your own replacement
£250 if Cloud Student Homes sources a replacement

Important:

Requests must be made in writing before Cloud attempts to find a replacement.
The service fee must be paid in full before marketing begins.
If Cloud cannot secure a replacement, the fee will be refunded.

These fees cover administration, advertising, and cleaning costs.

4.3. No Place, No Stay

(First-year undergraduate students only)

If you do not achieve the required grades for your chosen university, you may cancel under this policy.

Eligibility Conditions:

4.3.1.1. Notify Cloud Student Homes within 5 calendar days of your results being published.

You must provide by email:

A copy of the UCAS or university rejection letter confirming you did not meet the required results
Where applicable, a UCAS acceptance letter or confirmation of enrolment at an alternative university

If you attend a different university in a city where Cloud Student Homes operates, you may transfer your booking (subject to availability and price differences).

Exclusions:

If Cloud does not operate in the new city or has no availability, your tenancy will be cancelled and deposit refunded.
The policy does not apply if a student voluntarily withdraws their application.
Requests after the 5-day deadline may not be accepted.

Refunds will be processed within 10 working days of receiving valid evidence.

4.4. Visa Refusal

If your visa is refused, you may cancel by providing evidence within 5 days.
Evidence must be submitted via email.

5. Room Moves & Temporary Accommodation

5.1. Room Moves

Tenants may request a room move by contacting the Accommodation Team in writing.

Conditions:

Moves are subject to availability.
Any rent difference must be paid before the move.
A £50 admin/cleaning charge may be applied.
The vacated room must be clean and serviceable.

5.1.1. Cloud-Initiated Room Moves

Cloud may reallocate your room before arrival due to operational needs.
You will receive the same or better room type.
Preferences will be considered but not guaranteed.

Timescale:
Room moves are normally completed within 10 working days, subject to room readiness.

5.1.2. Temporary Accommodation

If your room is unavailable at the start of tenancy:

Cloud will provide temporary alternative accommodation
It may not include identical facilities
You will be moved to your contracted room as soon as possible

Emergency situations (fire, flood, service failure):

Temporary housing will be provided under the building’s insurance policy.

This does not affect your legal obligation to pay rent.

6. Checking Out

All belongings must be removed by 2pm on the final day.
Rooms must be left clean and waste-free.
Deposits will be returned within 10 days, minus deductions.

You can find your tenancy end date:

On your signed TA
In the Concurrent portal
In the MyCloudStudent app

A checkout form must be completed.
Items left behind will be disposed of without prejudice.

Residents must ensure postal redirection is arranged—items received after departure may be returned to sender or disposed of.

7. Insurance

8. Council Tax Exemption

Tenants must provide a valid exemption certificate.
If none is provided, the tenant is liable for any Council Tax charged.

9. Privacy Policy

The Cloud Student Homes Privacy Policy is available on the website.

10. General Terms

The “Book Now” function constitutes a legally binding offer.
Cloud may update services, prices, and products—but not existing signed agreements without written consent.
Website information is provided “as is” without warranty.
Operational communications will still be issued regardless of marketing preferences.
Cloud is not responsible for external website content.
Tenancy is governed by the laws of England and Wales.
Personal information is processed in line with UK GDPR.
Definitions for “Specified Educational Establishment” follow the Renters Reform Act 2025.
Peak booking periods include August–September.
Cloud may change insurance providers without notice.

11. Legal Disclaimer

All information is provided “as is” without warranty.
Cloud is not liable for indirect or consequential losses.
Nothing excludes liability for negligence, fraud, or death/personal injury.
Access may be restricted during maintenance or misuse—no compensation is due.
All materials are protected by intellectual property rights.
Disputes will follow English law, with internal complaints handling encouraged before legal proceedings.

One Islington Plaza

Common Law Tenancy Agreement

1. Booking a Room

1.1. Booking Options

You can book your accommodation with Cloud Student Homes in three ways:

1.1.1. Web Direct

Failure to complete the TA within this timeframe will result in cancellation, and you will need to restart the booking.

1.1.2. Via Accommodation & Sales Team

1.1.3. Third Party Agent

Important: The AST is a legally binding contract. Please read it carefully before signing.

Platform:
Our tenancy platform is powered by Concurrent. By booking with Cloud Student Homes, you agree to Concurrent’s website legal terms, privacy policy, and acceptable use policy.

1.2. Acceptable Documents

Tenants must provide:

Proof of identity (valid passport, UK photo driving licence, or residence permit)
Visa (if applicable)
Proof of student status (student ID card or acceptance letter from a specified educational institution as outlined in the Renters Reform Act 2025)

Guarantors must provide:

Proof of identity (passport or driving licence)
Proof of address (utility bill, bank statement, council tax bill, or equivalent official documentation)

All documents must be in English. Cloud Student Homes may reject unclear or untranslated documentation.

1.3. Deposit

To confirm your booking, you must pay a deposit:

£150 for en-suite rooms
£200 for studios

Deposits are protected under the MyDeposits Custodial Scheme.
Refunds will be processed within 10 days of tenancy end, minus any deductions for arrears or damages.

2. Payment Methods

You can pay in one of three ways:

Pay in full before your tenancy starts.
Instalments with a UK guarantor (4 or 9 instalments).
Instalments using the Leap Guarantor Waiver (fees vary by tenancy length/value).

Monthly instalments may be available in some cases.

Final payment must always be made 30 days before the tenancy end date.

Cloud Student Homes does not accept:

Cash
Cheques
Credit card payments

3. Guarantor Service

To pay in instalments, you must provide a qualified guarantor.

Acceptable guarantors include:

UK residents in full-time employment
UK residents who are self-employed or retired (subject to proof of address and financial status)

Students cannot act as guarantors.

Where no UK guarantor is available, you may use the Leap Guarantor Waiver service.

4. Cancellation Policy

4.1. Cooling-Off

You may cancel within:

7 days of booking without penalty
48 hours during peak booking periods

Outside this period, Cloud Student Homes may retain your deposit to cover administrative costs.

4.2. Tenancy Takeover

If you wish to leave your tenancy, you must arrange a replacement tenant.

Conditions:

Replacement must be a full-time student at a specified educational establishment.
Replacement must sign a TA and provide all required documents.
Refunds will only be processed once the replacement has signed and moved in.

Tenancy Takeover service fees:

£50 if you find your own replacement
£250 if Cloud Student Homes sources a replacement

Important:

Requests must be made in writing before Cloud attempts to find a replacement.
The service fee must be paid in full before marketing begins.
If Cloud cannot secure a replacement, the fee will be refunded.

These fees cover administration, advertising, and cleaning costs.

4.3. No Place, No Stay

(First-year undergraduate students only)

If you do not achieve the required grades for your chosen university, you may cancel under this policy.

Eligibility Conditions:

4.3.1.1. Notify Cloud Student Homes within 5 calendar days of your results being published.

You must provide by email:

A copy of the UCAS or university rejection letter confirming you did not meet the required results
Where applicable, a UCAS acceptance letter or confirmation of enrolment at an alternative university

If you attend a different university in a city where Cloud Student Homes operates, you may transfer your booking (subject to availability and price differences).

Exclusions:

If Cloud does not operate in the new city or has no availability, your tenancy will be cancelled and deposit refunded.
The policy does not apply if a student voluntarily withdraws their application.
Requests after the 5-day deadline may not be accepted.

Refunds will be processed within 10 working days of receiving valid evidence.

4.4. Visa Refusal

If your visa is refused, you may cancel by providing evidence within 5 days.
Evidence must be submitted via email.

5. Room Moves & Temporary Accommodation

5.1. Room Moves

Tenants may request a room move by contacting the Accommodation Team in writing.

Conditions:

Moves are subject to availability.
Any rent difference must be paid before the move.
A £50 admin/cleaning charge may be applied.
The vacated room must be clean and serviceable.

5.1.1. Cloud-Initiated Room Moves

Cloud may reallocate your room before arrival due to operational needs.
You will receive the same or better room type.
Preferences will be considered but not guaranteed.

Timescale:
Room moves are normally completed within 10 working days, subject to room readiness.

5.1.2. Temporary Accommodation

If your room is unavailable at the start of tenancy:

Cloud will provide temporary alternative accommodation
It may not include identical facilities
You will be moved to your contracted room as soon as possible

Emergency situations (fire, flood, service failure):

Temporary housing will be provided under the building’s insurance policy.

This does not affect your legal obligation to pay rent.

6. Checking Out

All belongings must be removed by 2pm on the final day.
Rooms must be left clean and waste-free.
Deposits will be returned within 10 days, minus deductions.

You can find your tenancy end date:

On your signed TA
In the Concurrent portal
In the MyCloudStudent app

A checkout form must be completed.
Items left behind will be disposed of without prejudice.

Residents must ensure postal redirection is arranged—items received after departure may be returned to sender or disposed of.

7. Insurance

8. Council Tax Exemption

Tenants must provide a valid exemption certificate.
If none is provided, the tenant is liable for any Council Tax charged.

9. Privacy Policy

The Cloud Student Homes Privacy Policy is available on the website.

10. General Terms

The “Book Now” function constitutes a legally binding offer.
Cloud may update services, prices, and products—but not existing signed agreements without written consent.
Website information is provided “as is” without warranty.
Operational communications will still be issued regardless of marketing preferences.
Cloud is not responsible for external website content.
Tenancy is governed by the laws of England and Wales.
Personal information is processed in line with UK GDPR.
Definitions for “Specified Educational Establishment” follow the Renters Reform Act 2025.
Peak booking periods include August–September.
Cloud may change insurance providers without notice.

11. Legal Disclaimer

All information is provided “as is” without warranty.
Cloud is not liable for indirect or consequential losses.
Nothing excludes liability for negligence, fraud, or death/personal injury.
Access may be restricted during maintenance or misuse—no compensation is due.
All materials are protected by intellectual property rights.
Disputes will follow English law, with internal complaints handling encouraged before legal proceedings.

Plato House

Common Law Tenancy Agreement

1. Booking a Room

1.1. Booking Options

You can book your accommodation with Cloud Student Homes in three ways:

1.1.1. Web Direct

Failure to complete the TA within this timeframe will result in cancellation, and you will need to restart the booking.

1.1.2. Via Accommodation & Sales Team

1.1.3. Third Party Agent

Important: The AST is a legally binding contract. Please read it carefully before signing.

Platform:
Our tenancy platform is powered by Concurrent. By booking with Cloud Student Homes, you agree to Concurrent’s website legal terms, privacy policy, and acceptable use policy.

1.2. Acceptable Documents

Tenants must provide:

Proof of identity (valid passport, UK photo driving licence, or residence permit)
Visa (if applicable)
Proof of student status (student ID card or acceptance letter from a specified educational institution as outlined in the Renters Reform Act 2025)

Guarantors must provide:

Proof of identity (passport or driving licence)
Proof of address (utility bill, bank statement, council tax bill, or equivalent official documentation)

All documents must be in English. Cloud Student Homes may reject unclear or untranslated documentation.

1.3. Deposit

To confirm your booking, you must pay a deposit:

£150 for en-suite rooms
£200 for studios

Deposits are protected under the MyDeposits Custodial Scheme.
Refunds will be processed within 10 days of tenancy end, minus any deductions for arrears or damages.

2. Payment Methods

You can pay in one of three ways:

Pay in full before your tenancy starts.
Instalments with a UK guarantor (4 or 9 instalments).
Instalments using the Leap Guarantor Waiver (fees vary by tenancy length/value).

Monthly instalments may be available in some cases.

Final payment must always be made 30 days before the tenancy end date.

Cloud Student Homes does not accept:

Cash
Cheques
Credit card payments

3. Guarantor Service

To pay in instalments, you must provide a qualified guarantor.

Acceptable guarantors include:

UK residents in full-time employment
UK residents who are self-employed or retired (subject to proof of address and financial status)

Students cannot act as guarantors.

Where no UK guarantor is available, you may use the Leap Guarantor Waiver service.

4. Cancellation Policy

4.1. Cooling-Off

You may cancel within:

7 days of booking without penalty
48 hours during peak booking periods

Outside this period, Cloud Student Homes may retain your deposit to cover administrative costs.

4.2. Tenancy Takeover

If you wish to leave your tenancy, you must arrange a replacement tenant.

Conditions:

Replacement must be a full-time student at a specified educational establishment.
Replacement must sign a TA and provide all required documents.
Refunds will only be processed once the replacement has signed and moved in.

Tenancy Takeover service fees:

£50 if you find your own replacement
£250 if Cloud Student Homes sources a replacement

Important:

Requests must be made in writing before Cloud attempts to find a replacement.
The service fee must be paid in full before marketing begins.
If Cloud cannot secure a replacement, the fee will be refunded.

These fees cover administration, advertising, and cleaning costs.

4.3. No Place, No Stay

(First-year undergraduate students only)

If you do not achieve the required grades for your chosen university, you may cancel under this policy.

Eligibility Conditions:

4.3.1.1. Notify Cloud Student Homes within 5 calendar days of your results being published.

You must provide by email:

A copy of the UCAS or university rejection letter confirming you did not meet the required results
Where applicable, a UCAS acceptance letter or confirmation of enrolment at an alternative university

If you attend a different university in a city where Cloud Student Homes operates, you may transfer your booking (subject to availability and price differences).

Exclusions:

If Cloud does not operate in the new city or has no availability, your tenancy will be cancelled and deposit refunded.
The policy does not apply if a student voluntarily withdraws their application.
Requests after the 5-day deadline may not be accepted.

Refunds will be processed within 10 working days of receiving valid evidence.

4.4. Visa Refusal

If your visa is refused, you may cancel by providing evidence within 5 days.
Evidence must be submitted via email.

5. Room Moves & Temporary Accommodation

5.1. Room Moves

Tenants may request a room move by contacting the Accommodation Team in writing.

Conditions:

Moves are subject to availability.
Any rent difference must be paid before the move.
A £50 admin/cleaning charge may be applied.
The vacated room must be clean and serviceable.

5.1.1. Cloud-Initiated Room Moves

Cloud may reallocate your room before arrival due to operational needs.
You will receive the same or better room type.
Preferences will be considered but not guaranteed.

Timescale:
Room moves are normally completed within 10 working days, subject to room readiness.

5.1.2. Temporary Accommodation

If your room is unavailable at the start of tenancy:

Cloud will provide temporary alternative accommodation
It may not include identical facilities
You will be moved to your contracted room as soon as possible

Emergency situations (fire, flood, service failure):

Temporary housing will be provided under the building’s insurance policy.

This does not affect your legal obligation to pay rent.

6. Checking Out

All belongings must be removed by 2pm on the final day.
Rooms must be left clean and waste-free.
Deposits will be returned within 10 days, minus deductions.

You can find your tenancy end date:

On your signed TA
In the Concurrent portal
In the MyCloudStudent app

A checkout form must be completed.
Items left behind will be disposed of without prejudice.

Residents must ensure postal redirection is arranged—items received after departure may be returned to sender or disposed of.

7. Insurance

8. Council Tax Exemption

Tenants must provide a valid exemption certificate.
If none is provided, the tenant is liable for any Council Tax charged.

9. Privacy Policy

The Cloud Student Homes Privacy Policy is available on the website.

10. General Terms

The “Book Now” function constitutes a legally binding offer.
Cloud may update services, prices, and products—but not existing signed agreements without written consent.
Website information is provided “as is” without warranty.
Operational communications will still be issued regardless of marketing preferences.
Cloud is not responsible for external website content.
Tenancy is governed by the laws of England and Wales.
Personal information is processed in line with UK GDPR.
Definitions for “Specified Educational Establishment” follow the Renters Reform Act 2025.
Peak booking periods include August–September.
Cloud may change insurance providers without notice.

11. Legal Disclaimer

All information is provided “as is” without warranty.
Cloud is not liable for indirect or consequential losses.
Nothing excludes liability for negligence, fraud, or death/personal injury.
Access may be restricted during maintenance or misuse—no compensation is due.
All materials are protected by intellectual property rights.
Disputes will follow English law, with internal complaints handling encouraged before legal proceedings.

Pembroke Studios

Assured Tenancy Agreement

1. Booking a Room

1.1. Booking Options

You can book your accommodation with Cloud Student Homes in three ways:

1.1.1. Web Direct

1.1.2. Via Accommodation & Sales Team

1.1.3. Third-Party Agent

Important: The TA is a legally binding contract. Please read it carefully before signing, as updated under the Renters Reform Act 2025.

Platform: Our tenancy platform is powered by Concurrent. By booking with Cloud Student Homes, you agree to Concurrent’s website legal terms, privacy policy, and acceptable use policy.

1.2. Acceptable Documents

Tenants must provide:
1.2.1. Proof of identity (valid passport, UK photo driving licence, or residence permit)
1.2.2. Visa (if applicable)
1.2.3. Proof of student status (student ID card or acceptance letter)

Guarantors must provide:
1.2.4. Proof of identity (passport or driving licence)
1.2.5. Proof of address (utility bill, bank statement, council tax bill, or equivalent official documentation)

All documents must be in English. Cloud Student Homes may reject unclear or untranslated documentation.

1.3. Deposit

2. Payment Methods

Monthly instalments are payable a month in advance. All rent must be paid 30 days before departure.
Cloud Student Homes does not accept cash, cheques, or credit card payments.

3. Guarantor Service

Students cannot act as guarantors.
Where no UK guarantor is available and you are a student, you may use the Leap Guarantor Waiver service.

4. Cancellation Policy Prior to Tenancy Start

4.1. Cooling-Off

You may cancel within 7 days of booking without penalty (48 hours during peak booking). Outside this period, Cloud Student Homes may retain your deposit to cover administrative costs.

4.2. No Place, No Stay

This policy applies to first-year undergraduate students only.

If you do not achieve the required grades for your chosen university, you may apply for cancellation under this policy.

Exclusions:
• Does not apply where a student voluntarily withdraws their university application.
• Requests submitted after the 5-day deadline may not be accepted.

Refunds will be processed within 10 working days of receiving valid evidence.

4.3. Visa Refusal

If your visa is refused, you may cancel by providing evidence of refusal within 5 days. Evidence must be emailed to info@cloudstudenthomes.co.uk or sent directly to your accommodation team.

4.4. Renters Reform Act 2025 – Assured Periodic Tenancies

5. Room Moves & Temporary Accommodation

5.1. Room Moves (Tenant Request)

Requests must be submitted in writing.

5.2. Cloud-Initiated Room Moves

Approved moves will usually be completed within 10 working days, subject to readiness.

5.3. Temporary Accommodation

If your room is unavailable at tenancy start due to maintenance or incident:

Emergency situations (fire, flood, service failure):
5.3.4. Temporary housing provided under building insurance
5.3.5. Does not affect rent obligations

6. Ending a Tenancy – RRA 2025 Requirements

6.1. Abolition of Section 21

No-fault evictions are abolished. Possession may only be sought on statutory grounds.

6.2. Grounds for Possession

6.2.2. Tenant Notice
Tenants may give 2 months’ written notice after completing the minimum occupation period.

7. Pets

7.1. Tenants may request a pet under RRA 2025.
7.2. Requests assessed based on suitability, licensing, and welfare.

Conditions may include:
7.2.1. Pet insurance
7.2.2. Liability for damage
7.2.3. Signed Pet Agreement

7.3. Requests assessed case-by-case according to the Pet Policy and property checklist.

8. Checking Out

All belongings must be removed by 2pm on the final day.
• Rooms must be left clean and waste-free.
• Deposits returned within 10 days (minus deductions).
• Your tenancy end date is available:

On your TA
Via the Concurrent portal
In the MyCloudStudent app
A check-out form must be completed on departure. Items left after checkout will be disposed of without prejudice.
• Residents must provide a forwarding address to postal companies. Post received after tenancy end will be returned to sender or disposed of.

9. Repairs & Standards

10. Insurance

11. Council Tax Exemption

Tenants must provide a valid Council Tax Exemption Certificate from their university.
Where no exemption is provided, tenants are fully responsible for any Council Tax charged.

12. Privacy Policy

Available on the Cloud Student Homes website.

13. General Terms

“Book Now” constitutes a contractual offer.
• Cloud Student Homes may update services and pricing without notice (not affecting signed TAs).
• Information is provided “as is” without warranty.
• Essential operational communications will be sent regardless of marketing preferences.
• Not responsible for external website content.
• Tenancies governed by the laws of England & Wales.
• Personal data processed in accordance with UK GDPR.
• Peak booking periods include (but are not limited to) August–September.
• Howdens Insurance may be substituted for an equivalent provider if required.

14. Legal Disclaimer

All information is provided “as is” without warranty.
• Cloud Student Homes excludes liability for indirect or consequential loss where permitted by law.
• Liability for death, personal injury, or fraud is not limited.
• Services may be suspended for maintenance or misuse.
• All intellectual property rights reserved.
• Disputes are governed by English law.
• Tenancies comply with the Renters Reform Act 2025.

Phoenix Place

Assured Tenancy Agreement

1. Booking a Room

1.1. Booking Options

You can book your accommodation with Cloud Student Homes in three ways:

1.1.1. Web Direct

1.1.2. Via Accommodation & Sales Team

1.1.3. Third-Party Agent

Important: The TA is a legally binding contract. Please read it carefully before signing, as updated under the Renters Reform Act 2025.

Platform: Our tenancy platform is powered by Concurrent. By booking with Cloud Student Homes, you agree to Concurrent’s website legal terms, privacy policy, and acceptable use policy.

1.2. Acceptable Documents

Tenants must provide:
1.2.1. Proof of identity (valid passport, UK photo driving licence, or residence permit)
1.2.2. Visa (if applicable)
1.2.3. Proof of student status (student ID card or acceptance letter)

Guarantors must provide:
1.2.4. Proof of identity (passport or driving licence)
1.2.5. Proof of address (utility bill, bank statement, council tax bill, or equivalent official documentation)

All documents must be in English. Cloud Student Homes may reject unclear or untranslated documentation.

1.3. Deposit

2. Payment Methods

Monthly instalments are payable a month in advance. All rent must be paid 30 days before departure.
Cloud Student Homes does not accept cash, cheques, or credit card payments.

3. Guarantor Service

Students cannot act as guarantors.
Where no UK guarantor is available and you are a student, you may use the Leap Guarantor Waiver service.

4. Cancellation Policy Prior to Tenancy Start

4.1. Cooling-Off

You may cancel within 7 days of booking without penalty (48 hours during peak booking). Outside this period, Cloud Student Homes may retain your deposit to cover administrative costs.

4.2. No Place, No Stay

This policy applies to first-year undergraduate students only.

If you do not achieve the required grades for your chosen university, you may apply for cancellation under this policy.

Exclusions:
• Does not apply where a student voluntarily withdraws their university application.
• Requests submitted after the 5-day deadline may not be accepted.

Refunds will be processed within 10 working days of receiving valid evidence.

4.3. Visa Refusal

If your visa is refused, you may cancel by providing evidence of refusal within 5 days. Evidence must be emailed to info@cloudstudenthomes.co.uk or sent directly to your accommodation team.

4.4. Renters Reform Act 2025 – Assured Periodic Tenancies

5. Room Moves & Temporary Accommodation

5.1. Room Moves (Tenant Request)

Requests must be submitted in writing.

5.2. Cloud-Initiated Room Moves

Approved moves will usually be completed within 10 working days, subject to readiness.

5.3. Temporary Accommodation

If your room is unavailable at tenancy start due to maintenance or incident:

Emergency situations (fire, flood, service failure):
5.3.4. Temporary housing provided under building insurance
5.3.5. Does not affect rent obligations

6. Ending a Tenancy – RRA 2025 Requirements

6.1. Abolition of Section 21

No-fault evictions are abolished. Possession may only be sought on statutory grounds.

6.2. Grounds for Possession

6.2.2. Tenant Notice
Tenants may give 2 months’ written notice after completing the minimum occupation period.

7. Pets

7.1. Tenants may request a pet under RRA 2025.
7.2. Requests assessed based on suitability, licensing, and welfare.

Conditions may include:
7.2.1. Pet insurance
7.2.2. Liability for damage
7.2.3. Signed Pet Agreement

7.3. Requests assessed case-by-case according to the Pet Policy and property checklist.

8. Checking Out

All belongings must be removed by 2pm on the final day.
• Rooms must be left clean and waste-free.
• Deposits returned within 10 days (minus deductions).
• Your tenancy end date is available:

On your TA
Via the Concurrent portal
In the MyCloudStudent app
A check-out form must be completed on departure. Items left after checkout will be disposed of without prejudice.
• Residents must provide a forwarding address to postal companies. Post received after tenancy end will be returned to sender or disposed of.

9. Repairs & Standards

10. Insurance

11. Council Tax Exemption

Tenants must provide a valid Council Tax Exemption Certificate from their university.
Where no exemption is provided, tenants are fully responsible for any Council Tax charged.

12. Privacy Policy

Available on the Cloud Student Homes website.

13. General Terms

“Book Now” constitutes a contractual offer.
• Cloud Student Homes may update services and pricing without notice (not affecting signed TAs).
• Information is provided “as is” without warranty.
• Essential operational communications will be sent regardless of marketing preferences.
• Not responsible for external website content.
• Tenancies governed by the laws of England & Wales.
• Personal data processed in accordance with UK GDPR.
• Peak booking periods include (but are not limited to) August–September.
• Howdens Insurance may be substituted for an equivalent provider if required.

14. Legal Disclaimer

All information is provided “as is” without warranty.
• Cloud Student Homes excludes liability for indirect or consequential loss where permitted by law.
• Liability for death, personal injury, or fraud is not limited.
• Services may be suspended for maintenance or misuse.
• All intellectual property rights reserved.
• Disputes are governed by English law.
• Tenancies comply with the Renters Reform Act 2025.

St Mary's Newcastle

Common Law Tenancy Agreement

1. Booking a Room

1.1. Booking Options

You can book your accommodation with Cloud Student Homes in three ways:

1.1.1. Web Direct

Failure to complete the TA within this timeframe will result in cancellation, and you will need to restart the booking.

1.1.2. Via Accommodation & Sales Team

1.1.3. Third Party Agent

Important: The AST is a legally binding contract. Please read it carefully before signing.

Platform:
Our tenancy platform is powered by Concurrent. By booking with Cloud Student Homes, you agree to Concurrent’s website legal terms, privacy policy, and acceptable use policy.

1.2. Acceptable Documents

Tenants must provide:

Proof of identity (valid passport, UK photo driving licence, or residence permit)
Visa (if applicable)
Proof of student status (student ID card or acceptance letter from a specified educational institution as outlined in the Renters Reform Act 2025)

Guarantors must provide:

Proof of identity (passport or driving licence)
Proof of address (utility bill, bank statement, council tax bill, or equivalent official documentation)

All documents must be in English. Cloud Student Homes may reject unclear or untranslated documentation.

1.3. Deposit

To confirm your booking, you must pay a deposit:

£150 for en-suite rooms
£200 for studios

Deposits are protected under the MyDeposits Custodial Scheme.
Refunds will be processed within 10 days of tenancy end, minus any deductions for arrears or damages.

2. Payment Methods

You can pay in one of three ways:

Pay in full before your tenancy starts.
Instalments with a UK guarantor (4 or 9 instalments).
Instalments using the Leap Guarantor Waiver (fees vary by tenancy length/value).

Monthly instalments may be available in some cases.

Final payment must always be made 30 days before the tenancy end date.

Cloud Student Homes does not accept:

Cash
Cheques
Credit card payments

3. Guarantor Service

To pay in instalments, you must provide a qualified guarantor.

Acceptable guarantors include:

UK residents in full-time employment
UK residents who are self-employed or retired (subject to proof of address and financial status)

Students cannot act as guarantors.

Where no UK guarantor is available, you may use the Leap Guarantor Waiver service.

4. Cancellation Policy

4.1. Cooling-Off

You may cancel within:

7 days of booking without penalty
48 hours during peak booking periods

Outside this period, Cloud Student Homes may retain your deposit to cover administrative costs.

4.2. Tenancy Takeover

If you wish to leave your tenancy, you must arrange a replacement tenant.

Conditions:

Replacement must be a full-time student at a specified educational establishment.
Replacement must sign a TA and provide all required documents.
Refunds will only be processed once the replacement has signed and moved in.

Tenancy Takeover service fees:

£50 if you find your own replacement
£250 if Cloud Student Homes sources a replacement

Important:

Requests must be made in writing before Cloud attempts to find a replacement.
The service fee must be paid in full before marketing begins.
If Cloud cannot secure a replacement, the fee will be refunded.

These fees cover administration, advertising, and cleaning costs.

4.3. No Place, No Stay

(First-year undergraduate students only)

If you do not achieve the required grades for your chosen university, you may cancel under this policy.

Eligibility Conditions:

4.3.1.1. Notify Cloud Student Homes within 5 calendar days of your results being published.

You must provide by email:

A copy of the UCAS or university rejection letter confirming you did not meet the required results
Where applicable, a UCAS acceptance letter or confirmation of enrolment at an alternative university

If you attend a different university in a city where Cloud Student Homes operates, you may transfer your booking (subject to availability and price differences).

Exclusions:

If Cloud does not operate in the new city or has no availability, your tenancy will be cancelled and deposit refunded.
The policy does not apply if a student voluntarily withdraws their application.
Requests after the 5-day deadline may not be accepted.

Refunds will be processed within 10 working days of receiving valid evidence.

4.4. Visa Refusal

If your visa is refused, you may cancel by providing evidence within 5 days.
Evidence must be submitted via email.

5. Room Moves & Temporary Accommodation

5.1. Room Moves

Tenants may request a room move by contacting the Accommodation Team in writing.

Conditions:

Moves are subject to availability.
Any rent difference must be paid before the move.
A £50 admin/cleaning charge may be applied.
The vacated room must be clean and serviceable.

5.1.1. Cloud-Initiated Room Moves

Cloud may reallocate your room before arrival due to operational needs.
You will receive the same or better room type.
Preferences will be considered but not guaranteed.

Timescale:
Room moves are normally completed within 10 working days, subject to room readiness.

5.1.2. Temporary Accommodation

If your room is unavailable at the start of tenancy:

Cloud will provide temporary alternative accommodation
It may not include identical facilities
You will be moved to your contracted room as soon as possible

Emergency situations (fire, flood, service failure):

Temporary housing will be provided under the building’s insurance policy.

This does not affect your legal obligation to pay rent.

6. Checking Out

All belongings must be removed by 2pm on the final day.
Rooms must be left clean and waste-free.
Deposits will be returned within 10 days, minus deductions.

You can find your tenancy end date:

On your signed TA
In the Concurrent portal
In the MyCloudStudent app

A checkout form must be completed.
Items left behind will be disposed of without prejudice.

Residents must ensure postal redirection is arranged—items received after departure may be returned to sender or disposed of.

7. Insurance

8. Council Tax Exemption

Tenants must provide a valid exemption certificate.
If none is provided, the tenant is liable for any Council Tax charged.

9. Privacy Policy

The Cloud Student Homes Privacy Policy is available on the website.

10. General Terms

The “Book Now” function constitutes a legally binding offer.
Cloud may update services, prices, and products—but not existing signed agreements without written consent.
Website information is provided “as is” without warranty.
Operational communications will still be issued regardless of marketing preferences.
Cloud is not responsible for external website content.
Tenancy is governed by the laws of England and Wales.
Personal information is processed in line with UK GDPR.
Definitions for “Specified Educational Establishment” follow the Renters Reform Act 2025.
Peak booking periods include August–September.
Cloud may change insurance providers without notice.

11. Legal Disclaimer

All information is provided “as is” without warranty.
Cloud is not liable for indirect or consequential losses.
Nothing excludes liability for negligence, fraud, or death/personal injury.
Access may be restricted during maintenance or misuse—no compensation is due.
All materials are protected by intellectual property rights.
Disputes will follow English law, with internal complaints handling encouraged before legal proceedings.

Millfield House

Common Law Tenancy Agreement

1. Booking a Room

1.1. Booking Options

You can book your accommodation with Cloud Student Homes in three ways:

1.1.1. Web Direct

Failure to complete the TA within this timeframe will result in cancellation, and you will need to restart the booking.

1.1.2. Via Accommodation & Sales Team

1.1.3. Third Party Agent

Important: The AST is a legally binding contract. Please read it carefully before signing.

Platform:
Our tenancy platform is powered by Concurrent. By booking with Cloud Student Homes, you agree to Concurrent’s website legal terms, privacy policy, and acceptable use policy.

1.2. Acceptable Documents

Tenants must provide:

Proof of identity (valid passport, UK photo driving licence, or residence permit)
Visa (if applicable)
Proof of student status (student ID card or acceptance letter from a specified educational institution as outlined in the Renters Reform Act 2025)

Guarantors must provide:

Proof of identity (passport or driving licence)
Proof of address (utility bill, bank statement, council tax bill, or equivalent official documentation)

All documents must be in English. Cloud Student Homes may reject unclear or untranslated documentation.

1.3. Deposit

To confirm your booking, you must pay a deposit:

£150 for en-suite rooms
£200 for studios

Deposits are protected under the MyDeposits Custodial Scheme.
Refunds will be processed within 10 days of tenancy end, minus any deductions for arrears or damages.

2. Payment Methods

You can pay in one of three ways:

Pay in full before your tenancy starts.
Instalments with a UK guarantor (4 or 9 instalments).
Instalments using the Leap Guarantor Waiver (fees vary by tenancy length/value).

Monthly instalments may be available in some cases.

Final payment must always be made 30 days before the tenancy end date.

Cloud Student Homes does not accept:

Cash
Cheques
Credit card payments

3. Guarantor Service

To pay in instalments, you must provide a qualified guarantor.

Acceptable guarantors include:

UK residents in full-time employment
UK residents who are self-employed or retired (subject to proof of address and financial status)

Students cannot act as guarantors.

Where no UK guarantor is available, you may use the Leap Guarantor Waiver service.

4. Cancellation Policy

4.1. Cooling-Off

You may cancel within:

7 days of booking without penalty
48 hours during peak booking periods

Outside this period, Cloud Student Homes may retain your deposit to cover administrative costs.

4.2. Tenancy Takeover

If you wish to leave your tenancy, you must arrange a replacement tenant.

Conditions:

Replacement must be a full-time student at a specified educational establishment.
Replacement must sign a TA and provide all required documents.
Refunds will only be processed once the replacement has signed and moved in.

Tenancy Takeover service fees:

£50 if you find your own replacement
£250 if Cloud Student Homes sources a replacement

Important:

Requests must be made in writing before Cloud attempts to find a replacement.
The service fee must be paid in full before marketing begins.
If Cloud cannot secure a replacement, the fee will be refunded.

These fees cover administration, advertising, and cleaning costs.

4.3. No Place, No Stay

(First-year undergraduate students only)

If you do not achieve the required grades for your chosen university, you may cancel under this policy.

Eligibility Conditions:

4.3.1.1. Notify Cloud Student Homes within 5 calendar days of your results being published.

You must provide by email:

A copy of the UCAS or university rejection letter confirming you did not meet the required results
Where applicable, a UCAS acceptance letter or confirmation of enrolment at an alternative university

If you attend a different university in a city where Cloud Student Homes operates, you may transfer your booking (subject to availability and price differences).

Exclusions:

If Cloud does not operate in the new city or has no availability, your tenancy will be cancelled and deposit refunded.
The policy does not apply if a student voluntarily withdraws their application.
Requests after the 5-day deadline may not be accepted.

Refunds will be processed within 10 working days of receiving valid evidence.

4.4. Visa Refusal

If your visa is refused, you may cancel by providing evidence within 5 days.
Evidence must be submitted via email.

5. Room Moves & Temporary Accommodation

5.1. Room Moves

Tenants may request a room move by contacting the Accommodation Team in writing.

Conditions:

Moves are subject to availability.
Any rent difference must be paid before the move.
A £50 admin/cleaning charge may be applied.
The vacated room must be clean and serviceable.

5.1.1. Cloud-Initiated Room Moves

Cloud may reallocate your room before arrival due to operational needs.
You will receive the same or better room type.
Preferences will be considered but not guaranteed.

Timescale:
Room moves are normally completed within 10 working days, subject to room readiness.

5.1.2. Temporary Accommodation

If your room is unavailable at the start of tenancy:

Cloud will provide temporary alternative accommodation
It may not include identical facilities
You will be moved to your contracted room as soon as possible

Emergency situations (fire, flood, service failure):

Temporary housing will be provided under the building’s insurance policy.

This does not affect your legal obligation to pay rent.

6. Checking Out

All belongings must be removed by 2pm on the final day.
Rooms must be left clean and waste-free.
Deposits will be returned within 10 days, minus deductions.

You can find your tenancy end date:

On your signed TA
In the Concurrent portal
In the MyCloudStudent app

A checkout form must be completed.
Items left behind will be disposed of without prejudice.

Residents must ensure postal redirection is arranged—items received after departure may be returned to sender or disposed of.

7. Insurance

8. Council Tax Exemption

Tenants must provide a valid exemption certificate.
If none is provided, the tenant is liable for any Council Tax charged.

9. Privacy Policy

The Cloud Student Homes Privacy Policy is available on the website.

10. General Terms

The “Book Now” function constitutes a legally binding offer.
Cloud may update services, prices, and products—but not existing signed agreements without written consent.
Website information is provided “as is” without warranty.
Operational communications will still be issued regardless of marketing preferences.
Cloud is not responsible for external website content.
Tenancy is governed by the laws of England and Wales.
Personal information is processed in line with UK GDPR.
Definitions for “Specified Educational Establishment” follow the Renters Reform Act 2025.
Peak booking periods include August–September.
Cloud may change insurance providers without notice.

11. Legal Disclaimer

All information is provided “as is” without warranty.
Cloud is not liable for indirect or consequential losses.
Nothing excludes liability for negligence, fraud, or death/personal injury.
Access may be restricted during maintenance or misuse—no compensation is due.
All materials are protected by intellectual property rights.
Disputes will follow English law, with internal complaints handling encouraged before legal proceedings.

Dunn House

Assured Tenancy Agreement

1. Booking a Room

1.1. Booking Options

You can book your accommodation with Cloud Student Homes in three ways:

1.1.1. Web Direct

1.1.2. Via Accommodation & Sales Team

1.1.3. Third-Party Agent

Important: The TA is a legally binding contract. Please read it carefully before signing, as updated under the Renters Reform Act 2025.

Platform: Our tenancy platform is powered by Concurrent. By booking with Cloud Student Homes, you agree to Concurrent’s website legal terms, privacy policy, and acceptable use policy.

1.2. Acceptable Documents

Tenants must provide:
1.2.1. Proof of identity (valid passport, UK photo driving licence, or residence permit)
1.2.2. Visa (if applicable)
1.2.3. Proof of student status (student ID card or acceptance letter)

Guarantors must provide:
1.2.4. Proof of identity (passport or driving licence)
1.2.5. Proof of address (utility bill, bank statement, council tax bill, or equivalent official documentation)

All documents must be in English. Cloud Student Homes may reject unclear or untranslated documentation.

1.3. Deposit

2. Payment Methods

Monthly instalments are payable a month in advance. All rent must be paid 30 days before departure.
Cloud Student Homes does not accept cash, cheques, or credit card payments.

3. Guarantor Service

Students cannot act as guarantors.
Where no UK guarantor is available and you are a student, you may use the Leap Guarantor Waiver service.

4. Cancellation Policy Prior to Tenancy Start

4.1. Cooling-Off

You may cancel within 7 days of booking without penalty (48 hours during peak booking). Outside this period, Cloud Student Homes may retain your deposit to cover administrative costs.

4.2. No Place, No Stay

This policy applies to first-year undergraduate students only.

If you do not achieve the required grades for your chosen university, you may apply for cancellation under this policy.

Exclusions:
• Does not apply where a student voluntarily withdraws their university application.
• Requests submitted after the 5-day deadline may not be accepted.

Refunds will be processed within 10 working days of receiving valid evidence.

4.3. Visa Refusal

If your visa is refused, you may cancel by providing evidence of refusal within 5 days. Evidence must be emailed to info@cloudstudenthomes.co.uk or sent directly to your accommodation team.

4.4. Renters Reform Act 2025 – Assured Periodic Tenancies

5. Room Moves & Temporary Accommodation

5.1. Room Moves (Tenant Request)

Requests must be submitted in writing.

5.2. Cloud-Initiated Room Moves

Approved moves will usually be completed within 10 working days, subject to readiness.

5.3. Temporary Accommodation

If your room is unavailable at tenancy start due to maintenance or incident:

Emergency situations (fire, flood, service failure):
5.3.4. Temporary housing provided under building insurance
5.3.5. Does not affect rent obligations

6. Ending a Tenancy – RRA 2025 Requirements

6.1. Abolition of Section 21

No-fault evictions are abolished. Possession may only be sought on statutory grounds.

6.2. Grounds for Possession

6.2.2. Tenant Notice
Tenants may give 2 months’ written notice after completing the minimum occupation period.

7. Pets

7.1. Tenants may request a pet under RRA 2025.
7.2. Requests assessed based on suitability, licensing, and welfare.

Conditions may include:
7.2.1. Pet insurance
7.2.2. Liability for damage
7.2.3. Signed Pet Agreement

7.3. Requests assessed case-by-case according to the Pet Policy and property checklist.

8. Checking Out

All belongings must be removed by 2pm on the final day.
• Rooms must be left clean and waste-free.
• Deposits returned within 10 days (minus deductions).
• Your tenancy end date is available:

On your TA
Via the Concurrent portal
In the MyCloudStudent app
A check-out form must be completed on departure. Items left after checkout will be disposed of without prejudice.
• Residents must provide a forwarding address to postal companies. Post received after tenancy end will be returned to sender or disposed of.

9. Repairs & Standards

10. Insurance

11. Council Tax Exemption

Tenants must provide a valid Council Tax Exemption Certificate from their university.
Where no exemption is provided, tenants are fully responsible for any Council Tax charged.

12. Privacy Policy

Available on the Cloud Student Homes website.

13. General Terms

“Book Now” constitutes a contractual offer.
• Cloud Student Homes may update services and pricing without notice (not affecting signed TAs).
• Information is provided “as is” without warranty.
• Essential operational communications will be sent regardless of marketing preferences.
• Not responsible for external website content.
• Tenancies governed by the laws of England & Wales.
• Personal data processed in accordance with UK GDPR.
• Peak booking periods include (but are not limited to) August–September.
• Howdens Insurance may be substituted for an equivalent provider if required.

14. Legal Disclaimer

All information is provided “as is” without warranty.
• Cloud Student Homes excludes liability for indirect or consequential loss where permitted by law.
• Liability for death, personal injury, or fraud is not limited.
• Services may be suspended for maintenance or misuse.
• All intellectual property rights reserved.
• Disputes are governed by English law.
• Tenancies comply with the Renters Reform Act 2025.

Norfolk Street

Common Law Tenancy Agreement

1. Booking a Room

1.1. Booking Options

You can book your accommodation with Cloud Student Homes in three ways:

1.1.1. Web Direct

Failure to complete the TA within this timeframe will result in cancellation, and you will need to restart the booking.

1.1.2. Via Accommodation & Sales Team

1.1.3. Third Party Agent

Important: The AST is a legally binding contract. Please read it carefully before signing.

Platform:
Our tenancy platform is powered by Concurrent. By booking with Cloud Student Homes, you agree to Concurrent’s website legal terms, privacy policy, and acceptable use policy.

1.2. Acceptable Documents

Tenants must provide:

Proof of identity (valid passport, UK photo driving licence, or residence permit)
Visa (if applicable)
Proof of student status (student ID card or acceptance letter from a specified educational institution as outlined in the Renters Reform Act 2025)

Guarantors must provide:

Proof of identity (passport or driving licence)
Proof of address (utility bill, bank statement, council tax bill, or equivalent official documentation)

All documents must be in English. Cloud Student Homes may reject unclear or untranslated documentation.

1.3. Deposit

To confirm your booking, you must pay a deposit:

£150 for en-suite rooms
£200 for studios

Deposits are protected under the MyDeposits Custodial Scheme.
Refunds will be processed within 10 days of tenancy end, minus any deductions for arrears or damages.

2. Payment Methods

You can pay in one of three ways:

Pay in full before your tenancy starts.
Instalments with a UK guarantor (4 or 9 instalments).
Instalments using the Leap Guarantor Waiver (fees vary by tenancy length/value).

Monthly instalments may be available in some cases.

Final payment must always be made 30 days before the tenancy end date.

Cloud Student Homes does not accept:

Cash
Cheques
Credit card payments

3. Guarantor Service

To pay in instalments, you must provide a qualified guarantor.

Acceptable guarantors include:

UK residents in full-time employment
UK residents who are self-employed or retired (subject to proof of address and financial status)

Students cannot act as guarantors.

Where no UK guarantor is available, you may use the Leap Guarantor Waiver service.

4. Cancellation Policy

4.1. Cooling-Off

You may cancel within:

7 days of booking without penalty
48 hours during peak booking periods

Outside this period, Cloud Student Homes may retain your deposit to cover administrative costs.

4.2. Tenancy Takeover

If you wish to leave your tenancy, you must arrange a replacement tenant.

Conditions:

Replacement must be a full-time student at a specified educational establishment.
Replacement must sign a TA and provide all required documents.
Refunds will only be processed once the replacement has signed and moved in.

Tenancy Takeover service fees:

£50 if you find your own replacement
£250 if Cloud Student Homes sources a replacement

Important:

Requests must be made in writing before Cloud attempts to find a replacement.
The service fee must be paid in full before marketing begins.
If Cloud cannot secure a replacement, the fee will be refunded.

These fees cover administration, advertising, and cleaning costs.

4.3. No Place, No Stay

(First-year undergraduate students only)

If you do not achieve the required grades for your chosen university, you may cancel under this policy.

Eligibility Conditions:

4.3.1.1. Notify Cloud Student Homes within 5 calendar days of your results being published.

You must provide by email:

A copy of the UCAS or university rejection letter confirming you did not meet the required results
Where applicable, a UCAS acceptance letter or confirmation of enrolment at an alternative university

If you attend a different university in a city where Cloud Student Homes operates, you may transfer your booking (subject to availability and price differences).

Exclusions:

If Cloud does not operate in the new city or has no availability, your tenancy will be cancelled and deposit refunded.
The policy does not apply if a student voluntarily withdraws their application.
Requests after the 5-day deadline may not be accepted.

Refunds will be processed within 10 working days of receiving valid evidence.

4.4. Visa Refusal

If your visa is refused, you may cancel by providing evidence within 5 days.
Evidence must be submitted via email.

5. Room Moves & Temporary Accommodation

5.1. Room Moves

Tenants may request a room move by contacting the Accommodation Team in writing.

Conditions:

Moves are subject to availability.
Any rent difference must be paid before the move.
A £50 admin/cleaning charge may be applied.
The vacated room must be clean and serviceable.

5.1.1. Cloud-Initiated Room Moves

Cloud may reallocate your room before arrival due to operational needs.
You will receive the same or better room type.
Preferences will be considered but not guaranteed.

Timescale:
Room moves are normally completed within 10 working days, subject to room readiness.

5.1.2. Temporary Accommodation

If your room is unavailable at the start of tenancy:

Cloud will provide temporary alternative accommodation
It may not include identical facilities
You will be moved to your contracted room as soon as possible

Emergency situations (fire, flood, service failure):

Temporary housing will be provided under the building’s insurance policy.

This does not affect your legal obligation to pay rent.

6. Checking Out

All belongings must be removed by 2pm on the final day.
Rooms must be left clean and waste-free.
Deposits will be returned within 10 days, minus deductions.

You can find your tenancy end date:

On your signed TA
In the Concurrent portal
In the MyCloudStudent app

A checkout form must be completed.
Items left behind will be disposed of without prejudice.

Residents must ensure postal redirection is arranged—items received after departure may be returned to sender or disposed of.

7. Insurance

8. Council Tax Exemption

Tenants must provide a valid exemption certificate.
If none is provided, the tenant is liable for any Council Tax charged.

9. Privacy Policy

The Cloud Student Homes Privacy Policy is available on the website.

10. General Terms

The “Book Now” function constitutes a legally binding offer.
Cloud may update services, prices, and products—but not existing signed agreements without written consent.
Website information is provided “as is” without warranty.
Operational communications will still be issued regardless of marketing preferences.
Cloud is not responsible for external website content.
Tenancy is governed by the laws of England and Wales.
Personal information is processed in line with UK GDPR.
Definitions for “Specified Educational Establishment” follow the Renters Reform Act 2025.
Peak booking periods include August–September.
Cloud may change insurance providers without notice.

11. Legal Disclaimer

All information is provided “as is” without warranty.
Cloud is not liable for indirect or consequential losses.
Nothing excludes liability for negligence, fraud, or death/personal injury.
Access may be restricted during maintenance or misuse—no compensation is due.
All materials are protected by intellectual property rights.
Disputes will follow English law, with internal complaints handling encouraged before legal proceedings.

Park Lane House

Common Law Tenancy Agreement

1. Booking a Room

1.1. Booking Options

You can book your accommodation with Cloud Student Homes in three ways:

1.1.1. Web Direct

Failure to complete the TA within this timeframe will result in cancellation, and you will need to restart the booking.

1.1.2. Via Accommodation & Sales Team

1.1.3. Third Party Agent

Important: The AST is a legally binding contract. Please read it carefully before signing.

Platform:
Our tenancy platform is powered by Concurrent. By booking with Cloud Student Homes, you agree to Concurrent’s website legal terms, privacy policy, and acceptable use policy.

1.2. Acceptable Documents

Tenants must provide:

Proof of identity (valid passport, UK photo driving licence, or residence permit)
Visa (if applicable)
Proof of student status (student ID card or acceptance letter from a specified educational institution as outlined in the Renters Reform Act 2025)

Guarantors must provide:

Proof of identity (passport or driving licence)
Proof of address (utility bill, bank statement, council tax bill, or equivalent official documentation)

All documents must be in English. Cloud Student Homes may reject unclear or untranslated documentation.

1.3. Deposit

To confirm your booking, you must pay a deposit:

£150 for en-suite rooms
£200 for studios

Deposits are protected under the MyDeposits Custodial Scheme.
Refunds will be processed within 10 days of tenancy end, minus any deductions for arrears or damages.

2. Payment Methods

You can pay in one of three ways:

Pay in full before your tenancy starts.
Instalments with a UK guarantor (4 or 9 instalments).
Instalments using the Leap Guarantor Waiver (fees vary by tenancy length/value).

Monthly instalments may be available in some cases.

Final payment must always be made 30 days before the tenancy end date.

Cloud Student Homes does not accept:

Cash
Cheques
Credit card payments

3. Guarantor Service

To pay in instalments, you must provide a qualified guarantor.

Acceptable guarantors include:

UK residents in full-time employment
UK residents who are self-employed or retired (subject to proof of address and financial status)

Students cannot act as guarantors.

Where no UK guarantor is available, you may use the Leap Guarantor Waiver service.

4. Cancellation Policy

4.1. Cooling-Off

You may cancel within:

7 days of booking without penalty
48 hours during peak booking periods

Outside this period, Cloud Student Homes may retain your deposit to cover administrative costs.

4.2. Tenancy Takeover

If you wish to leave your tenancy, you must arrange a replacement tenant.

Conditions:

Replacement must be a full-time student at a specified educational establishment.
Replacement must sign a TA and provide all required documents.
Refunds will only be processed once the replacement has signed and moved in.

Tenancy Takeover service fees:

£50 if you find your own replacement
£250 if Cloud Student Homes sources a replacement

Important:

Requests must be made in writing before Cloud attempts to find a replacement.
The service fee must be paid in full before marketing begins.
If Cloud cannot secure a replacement, the fee will be refunded.

These fees cover administration, advertising, and cleaning costs.

4.3. No Place, No Stay

(First-year undergraduate students only)

If you do not achieve the required grades for your chosen university, you may cancel under this policy.

Eligibility Conditions:

4.3.1.1. Notify Cloud Student Homes within 5 calendar days of your results being published.

You must provide by email:

A copy of the UCAS or university rejection letter confirming you did not meet the required results
Where applicable, a UCAS acceptance letter or confirmation of enrolment at an alternative university

If you attend a different university in a city where Cloud Student Homes operates, you may transfer your booking (subject to availability and price differences).

Exclusions:

If Cloud does not operate in the new city or has no availability, your tenancy will be cancelled and deposit refunded.
The policy does not apply if a student voluntarily withdraws their application.
Requests after the 5-day deadline may not be accepted.

Refunds will be processed within 10 working days of receiving valid evidence.

4.4. Visa Refusal

If your visa is refused, you may cancel by providing evidence within 5 days.
Evidence must be submitted via email.

5. Room Moves & Temporary Accommodation

5.1. Room Moves

Tenants may request a room move by contacting the Accommodation Team in writing.

Conditions:

Moves are subject to availability.
Any rent difference must be paid before the move.
A £50 admin/cleaning charge may be applied.
The vacated room must be clean and serviceable.

5.1.1. Cloud-Initiated Room Moves

Cloud may reallocate your room before arrival due to operational needs.
You will receive the same or better room type.
Preferences will be considered but not guaranteed.

Timescale:
Room moves are normally completed within 10 working days, subject to room readiness.

5.1.2. Temporary Accommodation

If your room is unavailable at the start of tenancy:

Cloud will provide temporary alternative accommodation
It may not include identical facilities
You will be moved to your contracted room as soon as possible

Emergency situations (fire, flood, service failure):

Temporary housing will be provided under the building’s insurance policy.

This does not affect your legal obligation to pay rent.

6. Checking Out

All belongings must be removed by 2pm on the final day.
Rooms must be left clean and waste-free.
Deposits will be returned within 10 days, minus deductions.

You can find your tenancy end date:

On your signed TA
In the Concurrent portal
In the MyCloudStudent app

A checkout form must be completed.
Items left behind will be disposed of without prejudice.

Residents must ensure postal redirection is arranged—items received after departure may be returned to sender or disposed of.

7. Insurance

8. Council Tax Exemption

Tenants must provide a valid exemption certificate.
If none is provided, the tenant is liable for any Council Tax charged.

9. Privacy Policy

The Cloud Student Homes Privacy Policy is available on the website.

10. General Terms

The “Book Now” function constitutes a legally binding offer.
Cloud may update services, prices, and products—but not existing signed agreements without written consent.
Website information is provided “as is” without warranty.
Operational communications will still be issued regardless of marketing preferences.
Cloud is not responsible for external website content.
Tenancy is governed by the laws of England and Wales.
Personal information is processed in line with UK GDPR.
Definitions for “Specified Educational Establishment” follow the Renters Reform Act 2025.
Peak booking periods include August–September.
Cloud may change insurance providers without notice.

11. Legal Disclaimer

All information is provided “as is” without warranty.
Cloud is not liable for indirect or consequential losses.
Nothing excludes liability for negligence, fraud, or death/personal injury.
Access may be restricted during maintenance or misuse—no compensation is due.
All materials are protected by intellectual property rights.
Disputes will follow English law, with internal complaints handling encouraged before legal proceedings.

Q Studios

Common Law Tenancy Agreement

1. Booking a Room

1.1. Booking Options

You can book your accommodation with Cloud Student Homes in three ways:

1.1.1. Web Direct

Failure to complete the TA within this timeframe will result in cancellation, and you will need to restart the booking.

1.1.2. Via Accommodation & Sales Team

1.1.3. Third Party Agent

Important: The AST is a legally binding contract. Please read it carefully before signing.

Platform:
Our tenancy platform is powered by Concurrent. By booking with Cloud Student Homes, you agree to Concurrent’s website legal terms, privacy policy, and acceptable use policy.

1.2. Acceptable Documents

Tenants must provide:

Proof of identity (valid passport, UK photo driving licence, or residence permit)
Visa (if applicable)
Proof of student status (student ID card or acceptance letter from a specified educational institution as outlined in the Renters Reform Act 2025)

Guarantors must provide:

Proof of identity (passport or driving licence)
Proof of address (utility bill, bank statement, council tax bill, or equivalent official documentation)

All documents must be in English. Cloud Student Homes may reject unclear or untranslated documentation.

1.3. Deposit

To confirm your booking, you must pay a deposit:

£150 for en-suite rooms
£200 for studios

Deposits are protected under the MyDeposits Custodial Scheme.
Refunds will be processed within 10 days of tenancy end, minus any deductions for arrears or damages.

2. Payment Methods

You can pay in one of three ways:

Pay in full before your tenancy starts.
Instalments with a UK guarantor (4 or 9 instalments).
Instalments using the Leap Guarantor Waiver (fees vary by tenancy length/value).

Monthly instalments may be available in some cases.

Final payment must always be made 30 days before the tenancy end date.

Cloud Student Homes does not accept:

Cash
Cheques
Credit card payments

3. Guarantor Service

To pay in instalments, you must provide a qualified guarantor.

Acceptable guarantors include:

UK residents in full-time employment
UK residents who are self-employed or retired (subject to proof of address and financial status)

Students cannot act as guarantors.

Where no UK guarantor is available, you may use the Leap Guarantor Waiver service.

4. Cancellation Policy

4.1. Cooling-Off

You may cancel within:

7 days of booking without penalty
48 hours during peak booking periods

Outside this period, Cloud Student Homes may retain your deposit to cover administrative costs.

4.2. Tenancy Takeover

If you wish to leave your tenancy, you must arrange a replacement tenant.

Conditions:

Replacement must be a full-time student at a specified educational establishment.
Replacement must sign a TA and provide all required documents.
Refunds will only be processed once the replacement has signed and moved in.

Tenancy Takeover service fees:

£50 if you find your own replacement
£250 if Cloud Student Homes sources a replacement

Important:

Requests must be made in writing before Cloud attempts to find a replacement.
The service fee must be paid in full before marketing begins.
If Cloud cannot secure a replacement, the fee will be refunded.

These fees cover administration, advertising, and cleaning costs.

4.3. No Place, No Stay

(First-year undergraduate students only)

If you do not achieve the required grades for your chosen university, you may cancel under this policy.

Eligibility Conditions:

4.3.1.1. Notify Cloud Student Homes within 5 calendar days of your results being published.

You must provide by email:

A copy of the UCAS or university rejection letter confirming you did not meet the required results
Where applicable, a UCAS acceptance letter or confirmation of enrolment at an alternative university

If you attend a different university in a city where Cloud Student Homes operates, you may transfer your booking (subject to availability and price differences).

Exclusions:

If Cloud does not operate in the new city or has no availability, your tenancy will be cancelled and deposit refunded.
The policy does not apply if a student voluntarily withdraws their application.
Requests after the 5-day deadline may not be accepted.

Refunds will be processed within 10 working days of receiving valid evidence.

4.4. Visa Refusal

If your visa is refused, you may cancel by providing evidence within 5 days.
Evidence must be submitted via email.

5. Room Moves & Temporary Accommodation

5.1. Room Moves

Tenants may request a room move by contacting the Accommodation Team in writing.

Conditions:

Moves are subject to availability.
Any rent difference must be paid before the move.
A £50 admin/cleaning charge may be applied.
The vacated room must be clean and serviceable.

5.1.1. Cloud-Initiated Room Moves

Cloud may reallocate your room before arrival due to operational needs.
You will receive the same or better room type.
Preferences will be considered but not guaranteed.

Timescale:
Room moves are normally completed within 10 working days, subject to room readiness.

5.1.2. Temporary Accommodation

If your room is unavailable at the start of tenancy:

Cloud will provide temporary alternative accommodation
It may not include identical facilities
You will be moved to your contracted room as soon as possible

Emergency situations (fire, flood, service failure):

Temporary housing will be provided under the building’s insurance policy.

This does not affect your legal obligation to pay rent.

6. Checking Out

All belongings must be removed by 2pm on the final day.
Rooms must be left clean and waste-free.
Deposits will be returned within 10 days, minus deductions.

You can find your tenancy end date:

On your signed TA
In the Concurrent portal
In the MyCloudStudent app

A checkout form must be completed.
Items left behind will be disposed of without prejudice.

Residents must ensure postal redirection is arranged—items received after departure may be returned to sender or disposed of.

7. Insurance

8. Council Tax Exemption

Tenants must provide a valid exemption certificate.
If none is provided, the tenant is liable for any Council Tax charged.

9. Privacy Policy

The Cloud Student Homes Privacy Policy is available on the website.

10. General Terms

The “Book Now” function constitutes a legally binding offer.
Cloud may update services, prices, and products—but not existing signed agreements without written consent.
Website information is provided “as is” without warranty.
Operational communications will still be issued regardless of marketing preferences.
Cloud is not responsible for external website content.
Tenancy is governed by the laws of England and Wales.
Personal information is processed in line with UK GDPR.
Definitions for “Specified Educational Establishment” follow the Renters Reform Act 2025.
Peak booking periods include August–September.
Cloud may change insurance providers without notice.

11. Legal Disclaimer

All information is provided “as is” without warranty.
Cloud is not liable for indirect or consequential losses.
Nothing excludes liability for negligence, fraud, or death/personal injury.
Access may be restricted during maintenance or misuse—no compensation is due.
All materials are protected by intellectual property rights.
Disputes will follow English law, with internal complaints handling encouraged before legal proceedings.

Stoke Student Village

Assured Tenancy Agreement

1. Booking a Room

1.1. Booking Options

You can book your accommodation with Cloud Student Homes in three ways:

1.1.1. Web Direct

1.1.2. Via Accommodation & Sales Team

1.1.3. Third-Party Agent

Important: The TA is a legally binding contract. Please read it carefully before signing, as updated under the Renters Reform Act 2025.

Platform: Our tenancy platform is powered by Concurrent. By booking with Cloud Student Homes, you agree to Concurrent’s website legal terms, privacy policy, and acceptable use policy.

1.2. Acceptable Documents

Tenants must provide:
1.2.1. Proof of identity (valid passport, UK photo driving licence, or residence permit)
1.2.2. Visa (if applicable)
1.2.3. Proof of student status (student ID card or acceptance letter)

Guarantors must provide:
1.2.4. Proof of identity (passport or driving licence)
1.2.5. Proof of address (utility bill, bank statement, council tax bill, or equivalent official documentation)

All documents must be in English. Cloud Student Homes may reject unclear or untranslated documentation.

1.3. Deposit

2. Payment Methods

Monthly instalments are payable a month in advance. All rent must be paid 30 days before departure.
Cloud Student Homes does not accept cash, cheques, or credit card payments.

3. Guarantor Service

Students cannot act as guarantors.
Where no UK guarantor is available and you are a student, you may use the Leap Guarantor Waiver service.

4. Cancellation Policy Prior to Tenancy Start

4.1. Cooling-Off

You may cancel within 7 days of booking without penalty (48 hours during peak booking). Outside this period, Cloud Student Homes may retain your deposit to cover administrative costs.

4.2. No Place, No Stay

This policy applies to first-year undergraduate students only.

If you do not achieve the required grades for your chosen university, you may apply for cancellation under this policy.

Exclusions:
• Does not apply where a student voluntarily withdraws their university application.
• Requests submitted after the 5-day deadline may not be accepted.

Refunds will be processed within 10 working days of receiving valid evidence.

4.3. Visa Refusal

If your visa is refused, you may cancel by providing evidence of refusal within 5 days. Evidence must be emailed to info@cloudstudenthomes.co.uk or sent directly to your accommodation team.

4.4. Renters Reform Act 2025 – Assured Periodic Tenancies

5. Room Moves & Temporary Accommodation

5.1. Room Moves (Tenant Request)

Requests must be submitted in writing.

5.2. Cloud-Initiated Room Moves

Approved moves will usually be completed within 10 working days, subject to readiness.

5.3. Temporary Accommodation

If your room is unavailable at tenancy start due to maintenance or incident:

Emergency situations (fire, flood, service failure):
5.3.4. Temporary housing provided under building insurance
5.3.5. Does not affect rent obligations

6. Ending a Tenancy – RRA 2025 Requirements

6.1. Abolition of Section 21

No-fault evictions are abolished. Possession may only be sought on statutory grounds.

6.2. Grounds for Possession

6.2.2. Tenant Notice
Tenants may give 2 months’ written notice after completing the minimum occupation period.

7. Pets

7.1. Tenants may request a pet under RRA 2025.
7.2. Requests assessed based on suitability, licensing, and welfare.

Conditions may include:
7.2.1. Pet insurance
7.2.2. Liability for damage
7.2.3. Signed Pet Agreement

7.3. Requests assessed case-by-case according to the Pet Policy and property checklist.

8. Checking Out

All belongings must be removed by 2pm on the final day.
• Rooms must be left clean and waste-free.
• Deposits returned within 10 days (minus deductions).
• Your tenancy end date is available:

On your TA
Via the Concurrent portal
In the MyCloudStudent app
A check-out form must be completed on departure. Items left after checkout will be disposed of without prejudice.
• Residents must provide a forwarding address to postal companies. Post received after tenancy end will be returned to sender or disposed of.

9. Repairs & Standards

10. Insurance

11. Council Tax Exemption

Tenants must provide a valid Council Tax Exemption Certificate from their university.
Where no exemption is provided, tenants are fully responsible for any Council Tax charged.

12. Privacy Policy

Available on the Cloud Student Homes website.

13. General Terms

“Book Now” constitutes a contractual offer.
• Cloud Student Homes may update services and pricing without notice (not affecting signed TAs).
• Information is provided “as is” without warranty.
• Essential operational communications will be sent regardless of marketing preferences.
• Not responsible for external website content.
• Tenancies governed by the laws of England & Wales.
• Personal data processed in accordance with UK GDPR.
• Peak booking periods include (but are not limited to) August–September.
• Howdens Insurance may be substituted for an equivalent provider if required.

14. Legal Disclaimer

All information is provided “as is” without warranty.
• Cloud Student Homes excludes liability for indirect or consequential loss where permitted by law.
• Liability for death, personal injury, or fraud is not limited.
• Services may be suspended for maintenance or misuse.
• All intellectual property rights reserved.
• Disputes are governed by English law.
• Tenancies comply with the Renters Reform Act 2025.

The Cube

Assured Tenancy Agreement

1. Booking a Room

1.1. Booking Options

You can book your accommodation with Cloud Student Homes in three ways:

1.1.1. Web Direct

1.1.2. Via Accommodation & Sales Team

1.1.3. Third-Party Agent

Important: The TA is a legally binding contract. Please read it carefully before signing, as updated under the Renters Reform Act 2025.

Platform: Our tenancy platform is powered by Concurrent. By booking with Cloud Student Homes, you agree to Concurrent’s website legal terms, privacy policy, and acceptable use policy.

1.2. Acceptable Documents

Tenants must provide:
1.2.1. Proof of identity (valid passport, UK photo driving licence, or residence permit)
1.2.2. Visa (if applicable)
1.2.3. Proof of student status (student ID card or acceptance letter)

Guarantors must provide:
1.2.4. Proof of identity (passport or driving licence)
1.2.5. Proof of address (utility bill, bank statement, council tax bill, or equivalent official documentation)

All documents must be in English. Cloud Student Homes may reject unclear or untranslated documentation.

1.3. Deposit

2. Payment Methods

Monthly instalments are payable a month in advance. All rent must be paid 30 days before departure.
Cloud Student Homes does not accept cash, cheques, or credit card payments.

3. Guarantor Service

Students cannot act as guarantors.
Where no UK guarantor is available and you are a student, you may use the Leap Guarantor Waiver service.

4. Cancellation Policy Prior to Tenancy Start

4.1. Cooling-Off

You may cancel within 7 days of booking without penalty (48 hours during peak booking). Outside this period, Cloud Student Homes may retain your deposit to cover administrative costs.

4.2. No Place, No Stay

This policy applies to first-year undergraduate students only.

If you do not achieve the required grades for your chosen university, you may apply for cancellation under this policy.

Exclusions:
• Does not apply where a student voluntarily withdraws their university application.
• Requests submitted after the 5-day deadline may not be accepted.

Refunds will be processed within 10 working days of receiving valid evidence.

4.3. Visa Refusal

If your visa is refused, you may cancel by providing evidence of refusal within 5 days. Evidence must be emailed to info@cloudstudenthomes.co.uk or sent directly to your accommodation team.

4.4. Renters Reform Act 2025 – Assured Periodic Tenancies

5. Room Moves & Temporary Accommodation

5.1. Room Moves (Tenant Request)

Requests must be submitted in writing.

5.2. Cloud-Initiated Room Moves

Approved moves will usually be completed within 10 working days, subject to readiness.

5.3. Temporary Accommodation

If your room is unavailable at tenancy start due to maintenance or incident:

Emergency situations (fire, flood, service failure):
5.3.4. Temporary housing provided under building insurance
5.3.5. Does not affect rent obligations

6. Ending a Tenancy – RRA 2025 Requirements

6.1. Abolition of Section 21

No-fault evictions are abolished. Possession may only be sought on statutory grounds.

6.2. Grounds for Possession

6.2.2. Tenant Notice
Tenants may give 2 months’ written notice after completing the minimum occupation period.

7. Pets

7.1. Tenants may request a pet under RRA 2025.
7.2. Requests assessed based on suitability, licensing, and welfare.

Conditions may include:
7.2.1. Pet insurance
7.2.2. Liability for damage
7.2.3. Signed Pet Agreement

7.3. Requests assessed case-by-case according to the Pet Policy and property checklist.

8. Checking Out

All belongings must be removed by 2pm on the final day.
• Rooms must be left clean and waste-free.
• Deposits returned within 10 days (minus deductions).
• Your tenancy end date is available:

On your TA
Via the Concurrent portal
In the MyCloudStudent app
A check-out form must be completed on departure. Items left after checkout will be disposed of without prejudice.
• Residents must provide a forwarding address to postal companies. Post received after tenancy end will be returned to sender or disposed of.

9. Repairs & Standards

10. Insurance

11. Council Tax Exemption

Tenants must provide a valid Council Tax Exemption Certificate from their university.
Where no exemption is provided, tenants are fully responsible for any Council Tax charged.

12. Privacy Policy

Available on the Cloud Student Homes website.

13. General Terms

“Book Now” constitutes a contractual offer.
• Cloud Student Homes may update services and pricing without notice (not affecting signed TAs).
• Information is provided “as is” without warranty.
• Essential operational communications will be sent regardless of marketing preferences.
• Not responsible for external website content.
• Tenancies governed by the laws of England & Wales.
• Personal data processed in accordance with UK GDPR.
• Peak booking periods include (but are not limited to) August–September.
• Howdens Insurance may be substituted for an equivalent provider if required.

14. Legal Disclaimer

All information is provided “as is” without warranty.
• Cloud Student Homes excludes liability for indirect or consequential loss where permitted by law.
• Liability for death, personal injury, or fraud is not limited.
• Services may be suspended for maintenance or misuse.
• All intellectual property rights reserved.
• Disputes are governed by English law.
• Tenancies comply with the Renters Reform Act 2025.

Jubilee Court

Common Law Tenancy Agreement

1. Booking a Room

1.1. Booking Options

You can book your accommodation with Cloud Student Homes in three ways:

1.1.1. Web Direct

Failure to complete the TA within this timeframe will result in cancellation, and you will need to restart the booking.

1.1.2. Via Accommodation & Sales Team

1.1.3. Third Party Agent

Important: The AST is a legally binding contract. Please read it carefully before signing.

Platform:
Our tenancy platform is powered by Concurrent. By booking with Cloud Student Homes, you agree to Concurrent’s website legal terms, privacy policy, and acceptable use policy.

1.2. Acceptable Documents

Tenants must provide:

Proof of identity (valid passport, UK photo driving licence, or residence permit)
Visa (if applicable)
Proof of student status (student ID card or acceptance letter from a specified educational institution as outlined in the Renters Reform Act 2025)

Guarantors must provide:

Proof of identity (passport or driving licence)
Proof of address (utility bill, bank statement, council tax bill, or equivalent official documentation)

All documents must be in English. Cloud Student Homes may reject unclear or untranslated documentation.

1.3. Deposit

To confirm your booking, you must pay a deposit:

£150 for en-suite rooms
£200 for studios

Deposits are protected under the MyDeposits Custodial Scheme.
Refunds will be processed within 10 days of tenancy end, minus any deductions for arrears or damages.

2. Payment Methods

You can pay in one of three ways:

Pay in full before your tenancy starts.
Instalments with a UK guarantor (4 or 9 instalments).
Instalments using the Leap Guarantor Waiver (fees vary by tenancy length/value).

Monthly instalments may be available in some cases.

Final payment must always be made 30 days before the tenancy end date.

Cloud Student Homes does not accept:

Cash
Cheques
Credit card payments

3. Guarantor Service

To pay in instalments, you must provide a qualified guarantor.

Acceptable guarantors include:

UK residents in full-time employment
UK residents who are self-employed or retired (subject to proof of address and financial status)

Students cannot act as guarantors.

Where no UK guarantor is available, you may use the Leap Guarantor Waiver service.

4. Cancellation Policy

4.1. Cooling-Off

You may cancel within:

7 days of booking without penalty
48 hours during peak booking periods

Outside this period, Cloud Student Homes may retain your deposit to cover administrative costs.

4.2. Tenancy Takeover

If you wish to leave your tenancy, you must arrange a replacement tenant.

Conditions:

Replacement must be a full-time student at a specified educational establishment.
Replacement must sign a TA and provide all required documents.
Refunds will only be processed once the replacement has signed and moved in.

Tenancy Takeover service fees:

£50 if you find your own replacement
£250 if Cloud Student Homes sources a replacement

Important:

Requests must be made in writing before Cloud attempts to find a replacement.
The service fee must be paid in full before marketing begins.
If Cloud cannot secure a replacement, the fee will be refunded.

These fees cover administration, advertising, and cleaning costs.

4.3. No Place, No Stay

(First-year undergraduate students only)

If you do not achieve the required grades for your chosen university, you may cancel under this policy.

Eligibility Conditions:

4.3.1.1. Notify Cloud Student Homes within 5 calendar days of your results being published.

You must provide by email:

A copy of the UCAS or university rejection letter confirming you did not meet the required results
Where applicable, a UCAS acceptance letter or confirmation of enrolment at an alternative university

If you attend a different university in a city where Cloud Student Homes operates, you may transfer your booking (subject to availability and price differences).

Exclusions:

If Cloud does not operate in the new city or has no availability, your tenancy will be cancelled and deposit refunded.
The policy does not apply if a student voluntarily withdraws their application.
Requests after the 5-day deadline may not be accepted.

Refunds will be processed within 10 working days of receiving valid evidence.

4.4. Visa Refusal

If your visa is refused, you may cancel by providing evidence within 5 days.
Evidence must be submitted via email.

5. Room Moves & Temporary Accommodation

5.1. Room Moves

Tenants may request a room move by contacting the Accommodation Team in writing.

Conditions:

Moves are subject to availability.
Any rent difference must be paid before the move.
A £50 admin/cleaning charge may be applied.
The vacated room must be clean and serviceable.

5.1.1. Cloud-Initiated Room Moves

Cloud may reallocate your room before arrival due to operational needs.
You will receive the same or better room type.
Preferences will be considered but not guaranteed.

Timescale:
Room moves are normally completed within 10 working days, subject to room readiness.

5.1.2. Temporary Accommodation

If your room is unavailable at the start of tenancy:

Cloud will provide temporary alternative accommodation
It may not include identical facilities
You will be moved to your contracted room as soon as possible

Emergency situations (fire, flood, service failure):

Temporary housing will be provided under the building’s insurance policy.

This does not affect your legal obligation to pay rent.

6. Checking Out

All belongings must be removed by 2pm on the final day.
Rooms must be left clean and waste-free.
Deposits will be returned within 10 days, minus deductions.

You can find your tenancy end date:

On your signed TA
In the Concurrent portal
In the MyCloudStudent app

A checkout form must be completed.
Items left behind will be disposed of without prejudice.

Residents must ensure postal redirection is arranged—items received after departure may be returned to sender or disposed of.

7. Insurance

8. Council Tax Exemption

Tenants must provide a valid exemption certificate.
If none is provided, the tenant is liable for any Council Tax charged.

9. Privacy Policy

The Cloud Student Homes Privacy Policy is available on the website.

10. General Terms

The “Book Now” function constitutes a legally binding offer.
Cloud may update services, prices, and products—but not existing signed agreements without written consent.
Website information is provided “as is” without warranty.
Operational communications will still be issued regardless of marketing preferences.
Cloud is not responsible for external website content.
Tenancy is governed by the laws of England and Wales.
Personal information is processed in line with UK GDPR.
Definitions for “Specified Educational Establishment” follow the Renters Reform Act 2025.
Peak booking periods include August–September.
Cloud may change insurance providers without notice.

11. Legal Disclaimer

All information is provided “as is” without warranty.
Cloud is not liable for indirect or consequential losses.
Nothing excludes liability for negligence, fraud, or death/personal injury.
Access may be restricted during maintenance or misuse—no compensation is due.
All materials are protected by intellectual property rights.
Disputes will follow English law, with internal complaints handling encouraged before legal proceedings.

Jubilee Court Co-living

Assured Tenancy Agreement

1. Booking a Room

1.1. Booking Options

You can book your accommodation with Cloud Student Homes in three ways:

1.1.1. Web Direct

1.1.2. Via Accommodation & Sales Team

1.1.3. Third-Party Agent

Important: The TA is a legally binding contract. Please read it carefully before signing, as updated under the Renters Reform Act 2025.

Platform: Our tenancy platform is powered by Concurrent. By booking with Cloud Student Homes, you agree to Concurrent’s website legal terms, privacy policy, and acceptable use policy.

1.2. Acceptable Documents

Tenants must provide:
1.2.1. Proof of identity (valid passport, UK photo driving licence, or residence permit)
1.2.2. Visa (if applicable)
1.2.3. Proof of student status (student ID card or acceptance letter)

Guarantors must provide:
1.2.4. Proof of identity (passport or driving licence)
1.2.5. Proof of address (utility bill, bank statement, council tax bill, or equivalent official documentation)

All documents must be in English. Cloud Student Homes may reject unclear or untranslated documentation.

1.3. Deposit

2. Payment Methods

Monthly instalments are payable a month in advance. All rent must be paid 30 days before departure.
Cloud Student Homes does not accept cash, cheques, or credit card payments.

3. Guarantor Service

Students cannot act as guarantors.
Where no UK guarantor is available and you are a student, you may use the Leap Guarantor Waiver service.

4. Cancellation Policy Prior to Tenancy Start

4.1. Cooling-Off

You may cancel within 7 days of booking without penalty (48 hours during peak booking). Outside this period, Cloud Student Homes may retain your deposit to cover administrative costs.

4.2. No Place, No Stay

This policy applies to first-year undergraduate students only.

If you do not achieve the required grades for your chosen university, you may apply for cancellation under this policy.

Exclusions:
• Does not apply where a student voluntarily withdraws their university application.
• Requests submitted after the 5-day deadline may not be accepted.

Refunds will be processed within 10 working days of receiving valid evidence.

4.3. Visa Refusal

If your visa is refused, you may cancel by providing evidence of refusal within 5 days. Evidence must be emailed to info@cloudstudenthomes.co.uk or sent directly to your accommodation team.

4.4. Renters Reform Act 2025 – Assured Periodic Tenancies

5. Room Moves & Temporary Accommodation

5.1. Room Moves (Tenant Request)

Requests must be submitted in writing.

5.2. Cloud-Initiated Room Moves

Approved moves will usually be completed within 10 working days, subject to readiness.

5.3. Temporary Accommodation

If your room is unavailable at tenancy start due to maintenance or incident:

Emergency situations (fire, flood, service failure):
5.3.4. Temporary housing provided under building insurance
5.3.5. Does not affect rent obligations

6. Ending a Tenancy – RRA 2025 Requirements

6.1. Abolition of Section 21

No-fault evictions are abolished. Possession may only be sought on statutory grounds.

6.2. Grounds for Possession

6.2.2. Tenant Notice
Tenants may give 2 months’ written notice after completing the minimum occupation period.

7. Pets

7.1. Tenants may request a pet under RRA 2025.
7.2. Requests assessed based on suitability, licensing, and welfare.

Conditions may include:
7.2.1. Pet insurance
7.2.2. Liability for damage
7.2.3. Signed Pet Agreement

7.3. Requests assessed case-by-case according to the Pet Policy and property checklist.

8. Checking Out

All belongings must be removed by 2pm on the final day.
• Rooms must be left clean and waste-free.
• Deposits returned within 10 days (minus deductions).
• Your tenancy end date is available:

On your TA
Via the Concurrent portal
In the MyCloudStudent app
A check-out form must be completed on departure. Items left after checkout will be disposed of without prejudice.
• Residents must provide a forwarding address to postal companies. Post received after tenancy end will be returned to sender or disposed of.

9. Repairs & Standards

10. Insurance

11. Council Tax Exemption

Tenants must provide a valid Council Tax Exemption Certificate from their university.
Where no exemption is provided, tenants are fully responsible for any Council Tax charged.

12. Privacy Policy

Available on the Cloud Student Homes website.

13. General Terms

“Book Now” constitutes a contractual offer.
• Cloud Student Homes may update services and pricing without notice (not affecting signed TAs).
• Information is provided “as is” without warranty.
• Essential operational communications will be sent regardless of marketing preferences.
• Not responsible for external website content.
• Tenancies governed by the laws of England & Wales.
• Personal data processed in accordance with UK GDPR.
• Peak booking periods include (but are not limited to) August–September.
• Howdens Insurance may be substituted for an equivalent provider if required.

14. Legal Disclaimer

All information is provided “as is” without warranty.
• Cloud Student Homes excludes liability for indirect or consequential loss where permitted by law.
• Liability for death, personal injury, or fraud is not limited.
• Services may be suspended for maintenance or misuse.
• All intellectual property rights reserved.
• Disputes are governed by English law.
• Tenancies comply with the Renters Reform Act 2025.

Nebula

Common Law Tenancy Agreement

1. Booking a Room

1.1. Booking Options

You can book your accommodation with Cloud Student Homes in three ways:

1.1.1. Web Direct

Failure to complete the TA within this timeframe will result in cancellation, and you will need to restart the booking.

1.1.2. Via Accommodation & Sales Team

1.1.3. Third Party Agent

Important: The AST is a legally binding contract. Please read it carefully before signing.

Platform:
Our tenancy platform is powered by Concurrent. By booking with Cloud Student Homes, you agree to Concurrent’s website legal terms, privacy policy, and acceptable use policy.

1.2. Acceptable Documents

Tenants must provide:

Proof of identity (valid passport, UK photo driving licence, or residence permit)
Visa (if applicable)
Proof of student status (student ID card or acceptance letter from a specified educational institution as outlined in the Renters Reform Act 2025)

Guarantors must provide:

Proof of identity (passport or driving licence)
Proof of address (utility bill, bank statement, council tax bill, or equivalent official documentation)

All documents must be in English. Cloud Student Homes may reject unclear or untranslated documentation.

1.3. Deposit

To confirm your booking, you must pay a deposit:

£150 for en-suite rooms
£200 for studios

Deposits are protected under the MyDeposits Custodial Scheme.
Refunds will be processed within 10 days of tenancy end, minus any deductions for arrears or damages.

2. Payment Methods

You can pay in one of three ways:

Pay in full before your tenancy starts.
Instalments with a UK guarantor (4 or 9 instalments).
Instalments using the Leap Guarantor Waiver (fees vary by tenancy length/value).

Monthly instalments may be available in some cases.

Final payment must always be made 30 days before the tenancy end date.

Cloud Student Homes does not accept:

Cash
Cheques
Credit card payments

3. Guarantor Service

To pay in instalments, you must provide a qualified guarantor.

Acceptable guarantors include:

UK residents in full-time employment
UK residents who are self-employed or retired (subject to proof of address and financial status)

Students cannot act as guarantors.

Where no UK guarantor is available, you may use the Leap Guarantor Waiver service.

4. Cancellation Policy

4.1. Cooling-Off

You may cancel within:

7 days of booking without penalty
48 hours during peak booking periods

Outside this period, Cloud Student Homes may retain your deposit to cover administrative costs.

4.2. Tenancy Takeover

If you wish to leave your tenancy, you must arrange a replacement tenant.

Conditions:

Replacement must be a full-time student at a specified educational establishment.
Replacement must sign a TA and provide all required documents.
Refunds will only be processed once the replacement has signed and moved in.

Tenancy Takeover service fees:

£50 if you find your own replacement
£250 if Cloud Student Homes sources a replacement

Important:

Requests must be made in writing before Cloud attempts to find a replacement.
The service fee must be paid in full before marketing begins.
If Cloud cannot secure a replacement, the fee will be refunded.

These fees cover administration, advertising, and cleaning costs.

4.3. No Place, No Stay

(First-year undergraduate students only)

If you do not achieve the required grades for your chosen university, you may cancel under this policy.

Eligibility Conditions:

4.3.1.1. Notify Cloud Student Homes within 5 calendar days of your results being published.

You must provide by email:

A copy of the UCAS or university rejection letter confirming you did not meet the required results
Where applicable, a UCAS acceptance letter or confirmation of enrolment at an alternative university

If you attend a different university in a city where Cloud Student Homes operates, you may transfer your booking (subject to availability and price differences).

Exclusions:

If Cloud does not operate in the new city or has no availability, your tenancy will be cancelled and deposit refunded.
The policy does not apply if a student voluntarily withdraws their application.
Requests after the 5-day deadline may not be accepted.

Refunds will be processed within 10 working days of receiving valid evidence.

4.4. Visa Refusal

If your visa is refused, you may cancel by providing evidence within 5 days.
Evidence must be submitted via email.

5. Room Moves & Temporary Accommodation

5.1. Room Moves

Tenants may request a room move by contacting the Accommodation Team in writing.

Conditions:

Moves are subject to availability.
Any rent difference must be paid before the move.
A £50 admin/cleaning charge may be applied.
The vacated room must be clean and serviceable.

5.1.1. Cloud-Initiated Room Moves

Cloud may reallocate your room before arrival due to operational needs.
You will receive the same or better room type.
Preferences will be considered but not guaranteed.

Timescale:
Room moves are normally completed within 10 working days, subject to room readiness.

5.1.2. Temporary Accommodation

If your room is unavailable at the start of tenancy:

Cloud will provide temporary alternative accommodation
It may not include identical facilities
You will be moved to your contracted room as soon as possible

Emergency situations (fire, flood, service failure):

Temporary housing will be provided under the building’s insurance policy.

This does not affect your legal obligation to pay rent.

6. Checking Out

All belongings must be removed by 2pm on the final day.
Rooms must be left clean and waste-free.
Deposits will be returned within 10 days, minus deductions.

You can find your tenancy end date:

On your signed TA
In the Concurrent portal
In the MyCloudStudent app

A checkout form must be completed.
Items left behind will be disposed of without prejudice.

Residents must ensure postal redirection is arranged—items received after departure may be returned to sender or disposed of.

7. Insurance

8. Council Tax Exemption

Tenants must provide a valid exemption certificate.
If none is provided, the tenant is liable for any Council Tax charged.

9. Privacy Policy

The Cloud Student Homes Privacy Policy is available on the website.

10. General Terms

The “Book Now” function constitutes a legally binding offer.
Cloud may update services, prices, and products—but not existing signed agreements without written consent.
Website information is provided “as is” without warranty.
Operational communications will still be issued regardless of marketing preferences.
Cloud is not responsible for external website content.
Tenancy is governed by the laws of England and Wales.
Personal information is processed in line with UK GDPR.
Definitions for “Specified Educational Establishment” follow the Renters Reform Act 2025.
Peak booking periods include August–September.
Cloud may change insurance providers without notice.

11. Legal Disclaimer

All information is provided “as is” without warranty.
Cloud is not liable for indirect or consequential losses.
Nothing excludes liability for negligence, fraud, or death/personal injury.
Access may be restricted during maintenance or misuse—no compensation is due.
All materials are protected by intellectual property rights.
Disputes will follow English law, with internal complaints handling encouraged before legal proceedings.

Stratus

Common Law Tenancy Agreement

1. Booking a Room

1.1. Booking Options

You can book your accommodation with Cloud Student Homes in three ways:

1.1.1. Web Direct

Failure to complete the TA within this timeframe will result in cancellation, and you will need to restart the booking.

1.1.2. Via Accommodation & Sales Team

1.1.3. Third Party Agent

Important: The AST is a legally binding contract. Please read it carefully before signing.

Platform:
Our tenancy platform is powered by Concurrent. By booking with Cloud Student Homes, you agree to Concurrent’s website legal terms, privacy policy, and acceptable use policy.

1.2. Acceptable Documents

Tenants must provide:

Proof of identity (valid passport, UK photo driving licence, or residence permit)
Visa (if applicable)
Proof of student status (student ID card or acceptance letter from a specified educational institution as outlined in the Renters Reform Act 2025)

Guarantors must provide:

Proof of identity (passport or driving licence)
Proof of address (utility bill, bank statement, council tax bill, or equivalent official documentation)

All documents must be in English. Cloud Student Homes may reject unclear or untranslated documentation.

1.3. Deposit

To confirm your booking, you must pay a deposit:

£150 for en-suite rooms
£200 for studios

Deposits are protected under the MyDeposits Custodial Scheme.
Refunds will be processed within 10 days of tenancy end, minus any deductions for arrears or damages.

2. Payment Methods

You can pay in one of three ways:

Pay in full before your tenancy starts.
Instalments with a UK guarantor (4 or 9 instalments).
Instalments using the Leap Guarantor Waiver (fees vary by tenancy length/value).

Monthly instalments may be available in some cases.

Final payment must always be made 30 days before the tenancy end date.

Cloud Student Homes does not accept:

Cash
Cheques
Credit card payments

3. Guarantor Service

To pay in instalments, you must provide a qualified guarantor.

Acceptable guarantors include:

UK residents in full-time employment
UK residents who are self-employed or retired (subject to proof of address and financial status)

Students cannot act as guarantors.

Where no UK guarantor is available, you may use the Leap Guarantor Waiver service.

4. Cancellation Policy

4.1. Cooling-Off

You may cancel within:

7 days of booking without penalty
48 hours during peak booking periods

Outside this period, Cloud Student Homes may retain your deposit to cover administrative costs.

4.2. Tenancy Takeover

If you wish to leave your tenancy, you must arrange a replacement tenant.

Conditions:

Replacement must be a full-time student at a specified educational establishment.
Replacement must sign a TA and provide all required documents.
Refunds will only be processed once the replacement has signed and moved in.

Tenancy Takeover service fees:

£50 if you find your own replacement
£250 if Cloud Student Homes sources a replacement

Important:

Requests must be made in writing before Cloud attempts to find a replacement.
The service fee must be paid in full before marketing begins.
If Cloud cannot secure a replacement, the fee will be refunded.

These fees cover administration, advertising, and cleaning costs.

4.3. No Place, No Stay

(First-year undergraduate students only)

If you do not achieve the required grades for your chosen university, you may cancel under this policy.

Eligibility Conditions:

4.3.1.1. Notify Cloud Student Homes within 5 calendar days of your results being published.

You must provide by email:

A copy of the UCAS or university rejection letter confirming you did not meet the required results
Where applicable, a UCAS acceptance letter or confirmation of enrolment at an alternative university

If you attend a different university in a city where Cloud Student Homes operates, you may transfer your booking (subject to availability and price differences).

Exclusions:

If Cloud does not operate in the new city or has no availability, your tenancy will be cancelled and deposit refunded.
The policy does not apply if a student voluntarily withdraws their application.
Requests after the 5-day deadline may not be accepted.

Refunds will be processed within 10 working days of receiving valid evidence.

4.4. Visa Refusal

If your visa is refused, you may cancel by providing evidence within 5 days.
Evidence must be submitted via email.

5. Room Moves & Temporary Accommodation

5.1. Room Moves

Tenants may request a room move by contacting the Accommodation Team in writing.

Conditions:

Moves are subject to availability.
Any rent difference must be paid before the move.
A £50 admin/cleaning charge may be applied.
The vacated room must be clean and serviceable.

5.1.1. Cloud-Initiated Room Moves

Cloud may reallocate your room before arrival due to operational needs.
You will receive the same or better room type.
Preferences will be considered but not guaranteed.

Timescale:
Room moves are normally completed within 10 working days, subject to room readiness.

5.1.2. Temporary Accommodation

If your room is unavailable at the start of tenancy:

Cloud will provide temporary alternative accommodation
It may not include identical facilities
You will be moved to your contracted room as soon as possible

Emergency situations (fire, flood, service failure):

Temporary housing will be provided under the building’s insurance policy.

This does not affect your legal obligation to pay rent.

6. Checking Out

All belongings must be removed by 2pm on the final day.
Rooms must be left clean and waste-free.
Deposits will be returned within 10 days, minus deductions.

You can find your tenancy end date:

On your signed TA
In the Concurrent portal
In the MyCloudStudent app

A checkout form must be completed.
Items left behind will be disposed of without prejudice.

Residents must ensure postal redirection is arranged—items received after departure may be returned to sender or disposed of.

7. Insurance

8. Council Tax Exemption

Tenants must provide a valid exemption certificate.
If none is provided, the tenant is liable for any Council Tax charged.

9. Privacy Policy

The Cloud Student Homes Privacy Policy is available on the website.

10. General Terms

The “Book Now” function constitutes a legally binding offer.
Cloud may update services, prices, and products—but not existing signed agreements without written consent.
Website information is provided “as is” without warranty.
Operational communications will still be issued regardless of marketing preferences.
Cloud is not responsible for external website content.
Tenancy is governed by the laws of England and Wales.
Personal information is processed in line with UK GDPR.
Definitions for “Specified Educational Establishment” follow the Renters Reform Act 2025.
Peak booking periods include August–September.
Cloud may change insurance providers without notice.

11. Legal Disclaimer

All information is provided “as is” without warranty.
Cloud is not liable for indirect or consequential losses.
Nothing excludes liability for negligence, fraud, or death/personal injury.
Access may be restricted during maintenance or misuse—no compensation is due.
All materials are protected by intellectual property rights.
Disputes will follow English law, with internal complaints handling encouraged before legal proceedings.

St Mary's Sheffield

Common Law Tenancy Agreement

1. Booking a Room

1.1. Booking Options

You can book your accommodation with Cloud Student Homes in three ways:

1.1.1. Web Direct

Failure to complete the TA within this timeframe will result in cancellation, and you will need to restart the booking.

1.1.2. Via Accommodation & Sales Team

1.1.3. Third Party Agent

Important: The AST is a legally binding contract. Please read it carefully before signing.

Platform:
Our tenancy platform is powered by Concurrent. By booking with Cloud Student Homes, you agree to Concurrent’s website legal terms, privacy policy, and acceptable use policy.

1.2. Acceptable Documents

Tenants must provide:

Proof of identity (valid passport, UK photo driving licence, or residence permit)
Visa (if applicable)
Proof of student status (student ID card or acceptance letter from a specified educational institution as outlined in the Renters Reform Act 2025)

Guarantors must provide:

Proof of identity (passport or driving licence)
Proof of address (utility bill, bank statement, council tax bill, or equivalent official documentation)

All documents must be in English. Cloud Student Homes may reject unclear or untranslated documentation.

1.3. Deposit

To confirm your booking, you must pay a deposit:

£150 for en-suite rooms
£200 for studios

Deposits are protected under the MyDeposits Custodial Scheme.
Refunds will be processed within 10 days of tenancy end, minus any deductions for arrears or damages.

2. Payment Methods

You can pay in one of three ways:

Pay in full before your tenancy starts.
Instalments with a UK guarantor (4 or 9 instalments).
Instalments using the Leap Guarantor Waiver (fees vary by tenancy length/value).

Monthly instalments may be available in some cases.

Final payment must always be made 30 days before the tenancy end date.

Cloud Student Homes does not accept:

Cash
Cheques
Credit card payments

3. Guarantor Service

To pay in instalments, you must provide a qualified guarantor.

Acceptable guarantors include:

UK residents in full-time employment
UK residents who are self-employed or retired (subject to proof of address and financial status)

Students cannot act as guarantors.

Where no UK guarantor is available, you may use the Leap Guarantor Waiver service.

4. Cancellation Policy

4.1. Cooling-Off

You may cancel within:

7 days of booking without penalty
48 hours during peak booking periods

Outside this period, Cloud Student Homes may retain your deposit to cover administrative costs.

4.2. Tenancy Takeover

If you wish to leave your tenancy, you must arrange a replacement tenant.

Conditions:

Replacement must be a full-time student at a specified educational establishment.
Replacement must sign a TA and provide all required documents.
Refunds will only be processed once the replacement has signed and moved in.

Tenancy Takeover service fees:

£50 if you find your own replacement
£250 if Cloud Student Homes sources a replacement

Important:

Requests must be made in writing before Cloud attempts to find a replacement.
The service fee must be paid in full before marketing begins.
If Cloud cannot secure a replacement, the fee will be refunded.

These fees cover administration, advertising, and cleaning costs.

4.3. No Place, No Stay

(First-year undergraduate students only)

If you do not achieve the required grades for your chosen university, you may cancel under this policy.

Eligibility Conditions:

4.3.1.1. Notify Cloud Student Homes within 5 calendar days of your results being published.

You must provide by email:

A copy of the UCAS or university rejection letter confirming you did not meet the required results
Where applicable, a UCAS acceptance letter or confirmation of enrolment at an alternative university

If you attend a different university in a city where Cloud Student Homes operates, you may transfer your booking (subject to availability and price differences).

Exclusions:

If Cloud does not operate in the new city or has no availability, your tenancy will be cancelled and deposit refunded.
The policy does not apply if a student voluntarily withdraws their application.
Requests after the 5-day deadline may not be accepted.

Refunds will be processed within 10 working days of receiving valid evidence.

4.4. Visa Refusal

If your visa is refused, you may cancel by providing evidence within 5 days.
Evidence must be submitted via email.

5. Room Moves & Temporary Accommodation

5.1. Room Moves

Tenants may request a room move by contacting the Accommodation Team in writing.

Conditions:

Moves are subject to availability.
Any rent difference must be paid before the move.
A £50 admin/cleaning charge may be applied.
The vacated room must be clean and serviceable.

5.1.1. Cloud-Initiated Room Moves

Cloud may reallocate your room before arrival due to operational needs.
You will receive the same or better room type.
Preferences will be considered but not guaranteed.

Timescale:
Room moves are normally completed within 10 working days, subject to room readiness.

5.1.2. Temporary Accommodation

If your room is unavailable at the start of tenancy:

Cloud will provide temporary alternative accommodation
It may not include identical facilities
You will be moved to your contracted room as soon as possible

Emergency situations (fire, flood, service failure):

Temporary housing will be provided under the building’s insurance policy.

This does not affect your legal obligation to pay rent.

6. Checking Out

All belongings must be removed by 2pm on the final day.
Rooms must be left clean and waste-free.
Deposits will be returned within 10 days, minus deductions.

You can find your tenancy end date:

On your signed TA
In the Concurrent portal
In the MyCloudStudent app

A checkout form must be completed.
Items left behind will be disposed of without prejudice.

Residents must ensure postal redirection is arranged—items received after departure may be returned to sender or disposed of.

7. Insurance

8. Council Tax Exemption

Tenants must provide a valid exemption certificate.
If none is provided, the tenant is liable for any Council Tax charged.

9. Privacy Policy

The Cloud Student Homes Privacy Policy is available on the website.

10. General Terms

The “Book Now” function constitutes a legally binding offer.
Cloud may update services, prices, and products—but not existing signed agreements without written consent.
Website information is provided “as is” without warranty.
Operational communications will still be issued regardless of marketing preferences.
Cloud is not responsible for external website content.
Tenancy is governed by the laws of England and Wales.
Personal information is processed in line with UK GDPR.
Definitions for “Specified Educational Establishment” follow the Renters Reform Act 2025.
Peak booking periods include August–September.
Cloud may change insurance providers without notice.

11. Legal Disclaimer

All information is provided “as is” without warranty.
Cloud is not liable for indirect or consequential losses.
Nothing excludes liability for negligence, fraud, or death/personal injury.
Access may be restricted during maintenance or misuse—no compensation is due.
All materials are protected by intellectual property rights.
Disputes will follow English law, with internal complaints handling encouraged before legal proceedings.

London Court

Assured Tenancy Agreement

1. Booking a Room

1.1. Booking Options

You can book your accommodation with Cloud Student Homes in three ways:

1.1.1. Web Direct

1.1.2. Via Accommodation & Sales Team

1.1.3. Third-Party Agent

Important: The TA is a legally binding contract. Please read it carefully before signing, as updated under the Renters Reform Act 2025.

Platform: Our tenancy platform is powered by Concurrent. By booking with Cloud Student Homes, you agree to Concurrent’s website legal terms, privacy policy, and acceptable use policy.

1.2. Acceptable Documents

Tenants must provide:
1.2.1. Proof of identity (valid passport, UK photo driving licence, or residence permit)
1.2.2. Visa (if applicable)
1.2.3. Proof of student status (student ID card or acceptance letter)

Guarantors must provide:
1.2.4. Proof of identity (passport or driving licence)
1.2.5. Proof of address (utility bill, bank statement, council tax bill, or equivalent official documentation)

All documents must be in English. Cloud Student Homes may reject unclear or untranslated documentation.

1.3. Deposit

2. Payment Methods

Monthly instalments are payable a month in advance. All rent must be paid 30 days before departure.
Cloud Student Homes does not accept cash, cheques, or credit card payments.

3. Guarantor Service

Students cannot act as guarantors.
Where no UK guarantor is available and you are a student, you may use the Leap Guarantor Waiver service.

4. Cancellation Policy Prior to Tenancy Start

4.1. Cooling-Off

You may cancel within 7 days of booking without penalty (48 hours during peak booking). Outside this period, Cloud Student Homes may retain your deposit to cover administrative costs.

4.2. No Place, No Stay

This policy applies to first-year undergraduate students only.

If you do not achieve the required grades for your chosen university, you may apply for cancellation under this policy.

Exclusions:
• Does not apply where a student voluntarily withdraws their university application.
• Requests submitted after the 5-day deadline may not be accepted.

Refunds will be processed within 10 working days of receiving valid evidence.

4.3. Visa Refusal

If your visa is refused, you may cancel by providing evidence of refusal within 5 days. Evidence must be emailed to info@cloudstudenthomes.co.uk or sent directly to your accommodation team.

4.4. Renters Reform Act 2025 – Assured Periodic Tenancies

5. Room Moves & Temporary Accommodation

5.1. Room Moves (Tenant Request)

Requests must be submitted in writing.

5.2. Cloud-Initiated Room Moves

Approved moves will usually be completed within 10 working days, subject to readiness.

5.3. Temporary Accommodation

If your room is unavailable at tenancy start due to maintenance or incident:

Emergency situations (fire, flood, service failure):
5.3.4. Temporary housing provided under building insurance
5.3.5. Does not affect rent obligations

6. Ending a Tenancy – RRA 2025 Requirements

6.1. Abolition of Section 21

No-fault evictions are abolished. Possession may only be sought on statutory grounds.

6.2. Grounds for Possession

6.2.2. Tenant Notice
Tenants may give 2 months’ written notice after completing the minimum occupation period.

7. Pets

7.1. Tenants may request a pet under RRA 2025.
7.2. Requests assessed based on suitability, licensing, and welfare.

Conditions may include:
7.2.1. Pet insurance
7.2.2. Liability for damage
7.2.3. Signed Pet Agreement

7.3. Requests assessed case-by-case according to the Pet Policy and property checklist.

8. Checking Out

All belongings must be removed by 2pm on the final day.
• Rooms must be left clean and waste-free.
• Deposits returned within 10 days (minus deductions).
• Your tenancy end date is available:

On your TA
Via the Concurrent portal
In the MyCloudStudent app
A check-out form must be completed on departure. Items left after checkout will be disposed of without prejudice.
• Residents must provide a forwarding address to postal companies. Post received after tenancy end will be returned to sender or disposed of.

9. Repairs & Standards

10. Insurance

11. Council Tax Exemption

Tenants must provide a valid Council Tax Exemption Certificate from their university.
Where no exemption is provided, tenants are fully responsible for any Council Tax charged.

12. Privacy Policy

Available on the Cloud Student Homes website.

13. General Terms

“Book Now” constitutes a contractual offer.
• Cloud Student Homes may update services and pricing without notice (not affecting signed TAs).
• Information is provided “as is” without warranty.
• Essential operational communications will be sent regardless of marketing preferences.
• Not responsible for external website content.
• Tenancies governed by the laws of England & Wales.
• Personal data processed in accordance with UK GDPR.
• Peak booking periods include (but are not limited to) August–September.
• Howdens Insurance may be substituted for an equivalent provider if required.

14. Legal Disclaimer

All information is provided “as is” without warranty.
• Cloud Student Homes excludes liability for indirect or consequential loss where permitted by law.
• Liability for death, personal injury, or fraud is not limited.
• Services may be suspended for maintenance or misuse.
• All intellectual property rights reserved.
• Disputes are governed by English law.
• Tenancies comply with the Renters Reform Act 2025.

Printworks

Assured Tenancy Agreement

1. Booking a Room

1.1. Booking Options

You can book your accommodation with Cloud Student Homes in three ways:

1.1.1. Web Direct

1.1.2. Via Accommodation & Sales Team

1.1.3. Third-Party Agent

Important: The TA is a legally binding contract. Please read it carefully before signing, as updated under the Renters Reform Act 2025.

Platform: Our tenancy platform is powered by Concurrent. By booking with Cloud Student Homes, you agree to Concurrent’s website legal terms, privacy policy, and acceptable use policy.

1.2. Acceptable Documents

Tenants must provide:
1.2.1. Proof of identity (valid passport, UK photo driving licence, or residence permit)
1.2.2. Visa (if applicable)
1.2.3. Proof of student status (student ID card or acceptance letter)

Guarantors must provide:
1.2.4. Proof of identity (passport or driving licence)
1.2.5. Proof of address (utility bill, bank statement, council tax bill, or equivalent official documentation)

All documents must be in English. Cloud Student Homes may reject unclear or untranslated documentation.

1.3. Deposit

2. Payment Methods

Monthly instalments are payable a month in advance. All rent must be paid 30 days before departure.
Cloud Student Homes does not accept cash, cheques, or credit card payments.

3. Guarantor Service

Students cannot act as guarantors.
Where no UK guarantor is available and you are a student, you may use the Leap Guarantor Waiver service.

4. Cancellation Policy Prior to Tenancy Start

4.1. Cooling-Off

You may cancel within 7 days of booking without penalty (48 hours during peak booking). Outside this period, Cloud Student Homes may retain your deposit to cover administrative costs.

4.2. No Place, No Stay

This policy applies to first-year undergraduate students only.

If you do not achieve the required grades for your chosen university, you may apply for cancellation under this policy.

Exclusions:
• Does not apply where a student voluntarily withdraws their university application.
• Requests submitted after the 5-day deadline may not be accepted.

Refunds will be processed within 10 working days of receiving valid evidence.

4.3. Visa Refusal

If your visa is refused, you may cancel by providing evidence of refusal within 5 days. Evidence must be emailed to info@cloudstudenthomes.co.uk or sent directly to your accommodation team.

4.4. Renters Reform Act 2025 – Assured Periodic Tenancies

5. Room Moves & Temporary Accommodation

5.1. Room Moves (Tenant Request)

Requests must be submitted in writing.

5.2. Cloud-Initiated Room Moves

Approved moves will usually be completed within 10 working days, subject to readiness.

5.3. Temporary Accommodation

If your room is unavailable at tenancy start due to maintenance or incident:

Emergency situations (fire, flood, service failure):
5.3.4. Temporary housing provided under building insurance
5.3.5. Does not affect rent obligations

6. Ending a Tenancy – RRA 2025 Requirements

6.1. Abolition of Section 21

No-fault evictions are abolished. Possession may only be sought on statutory grounds.

6.2. Grounds for Possession

6.2.2. Tenant Notice
Tenants may give 2 months’ written notice after completing the minimum occupation period.

7. Pets

7.1. Tenants may request a pet under RRA 2025.
7.2. Requests assessed based on suitability, licensing, and welfare.

Conditions may include:
7.2.1. Pet insurance
7.2.2. Liability for damage
7.2.3. Signed Pet Agreement

7.3. Requests assessed case-by-case according to the Pet Policy and property checklist.

8. Checking Out

All belongings must be removed by 2pm on the final day.
• Rooms must be left clean and waste-free.
• Deposits returned within 10 days (minus deductions).
• Your tenancy end date is available:

On your TA
Via the Concurrent portal
In the MyCloudStudent app
A check-out form must be completed on departure. Items left after checkout will be disposed of without prejudice.
• Residents must provide a forwarding address to postal companies. Post received after tenancy end will be returned to sender or disposed of.

9. Repairs & Standards

10. Insurance

11. Council Tax Exemption

Tenants must provide a valid Council Tax Exemption Certificate from their university.
Where no exemption is provided, tenants are fully responsible for any Council Tax charged.

12. Privacy Policy

Available on the Cloud Student Homes website.

13. General Terms

“Book Now” constitutes a contractual offer.
• Cloud Student Homes may update services and pricing without notice (not affecting signed TAs).
• Information is provided “as is” without warranty.
• Essential operational communications will be sent regardless of marketing preferences.
• Not responsible for external website content.
• Tenancies governed by the laws of England & Wales.
• Personal data processed in accordance with UK GDPR.
• Peak booking periods include (but are not limited to) August–September.
• Howdens Insurance may be substituted for an equivalent provider if required.

14. Legal Disclaimer

All information is provided “as is” without warranty.
• Cloud Student Homes excludes liability for indirect or consequential loss where permitted by law.
• Liability for death, personal injury, or fraud is not limited.
• Services may be suspended for maintenance or misuse.
• All intellectual property rights reserved.
• Disputes are governed by English law.
• Tenancies comply with the Renters Reform Act 2025.

Cloud Student Homes Terms & Conditions

Common Law Tenancy Agreement

1. Booking a Room

1.1. Booking Options

1.1.1. Web Direct

1.1.2. Via Accommodation & Sales Team

1.1.3. Third Party Agent

1.2. Acceptable Documents

1.3. Deposit

2. Payment Methods

3. Guarantor Service

4. Cancellation Policy

4.1. Cooling-Off

4.2. Tenancy Takeover

4.3. No Place, No Stay

4.4. Visa Refusal

5. Room Moves & Temporary Accommodation

5.1. Room Moves

5.1.1. Cloud-Initiated Room Moves

5.1.2. Temporary Accommodation

6. Checking Out

7. Insurance

8. Council Tax Exemption

9. Privacy Policy

10. General Terms

11. Legal Disclaimer

Assured Tenancy Agreement

1. Booking a Room

1.1. Booking Options

1.1.1. Web Direct

1.1.2. Via Accommodation & Sales Team

1.1.3. Third-Party Agent

1.2. Acceptable Documents

Tenants must provide:1.2.1. Proof of identity (valid passport, UK photo driving licence, or residence permit)1.2.2. Visa (if applicable)1.2.3. Proof of student status (student ID card or acceptance letter)

Guarantors must provide:1.2.4. Proof of identity (passport or driving licence)1.2.5. Proof of address (utility bill, bank statement, council tax bill, or equivalent official documentation)

1.3. Deposit

2. Payment Methods

3. Guarantor Service

4. Cancellation Policy Prior to Tenancy Start

4.1. Cooling-Off

4.2. No Place, No Stay

4.3. Visa Refusal

4.4. Renters Reform Act 2025 – Assured Periodic Tenancies

5. Room Moves & Temporary Accommodation

5.1. Room Moves (Tenant Request)

5.2. Cloud-Initiated Room Moves

5.3. Temporary Accommodation

6. Ending a Tenancy – RRA 2025 Requirements

6.1. Abolition of Section 21

6.2. Grounds for Possession

7. Pets

8. Checking Out

9. Repairs & Standards

10. Insurance

11. Council Tax Exemption

12. Privacy Policy

13. General Terms

14. Legal Disclaimer

Common Law Tenancy Agreement

1. Booking a Room

1.1. Booking Options

1.1.1. Web Direct

1.1.2. Via Accommodation & Sales Team

1.1.3. Third Party Agent

1.2. Acceptable Documents

1.3. Deposit

2. Payment Methods

3. Guarantor Service

4. Cancellation Policy

4.1. Cooling-Off

4.2. Tenancy Takeover

4.3. No Place, No Stay

4.4. Visa Refusal

5. Room Moves & Temporary Accommodation

5.1. Room Moves

5.1.1. Cloud-Initiated Room Moves

5.1.2. Temporary Accommodation

6. Checking Out

7. Insurance

8. Council Tax Exemption

Tenants must provide:
1.2.1. Proof of identity (valid passport, UK photo driving licence, or residence permit)
1.2.2. Visa (if applicable)
1.2.3. Proof of student status (student ID card or acceptance letter)

Guarantors must provide:
1.2.4. Proof of identity (passport or driving licence)
1.2.5. Proof of address (utility bill, bank statement, council tax bill, or equivalent official documentation)