Debt Process General Questions

Q: What happens if I miss a rent payment? 
If your payment is not received on the due date, it will be marked as outstanding. Our team will reach out to you directly through email, app notifications, phone calls, or in person 
to discuss the payment. 

Q: Why is the process so strict? 
Rent is a contractual obligation, and the funds belong to the landlord. It is important that payments are made on time to keep your tenancy in good standing and avoid legal or 
financial consequences. 

Q: What if I’m struggling to pay? 
If you’re having difficulty, contact your site team immediately. In some cases, partial payment plans or adjustments may be possible, but these must be agreed and recorded 
formally.