Stages of the Debt Process

Q: What are the stages of the debt process? 

There are three main stages: 
• Pre-Stage – A friendly reminder if your payment is slightly overdue. 
• Stage 1 – A formal notification sent to you if payment remains outstanding. 
• Stage 2 – A stronger notice, and your guarantor will also be contacted. 
• Stage 3 – Final stage. Your account will be referred to external debt collection agencies, and legal action may begin. 

Q: Will my guarantor be contacted? 
Yes. If your debt reaches Stage 2 or Stage 3, your guarantor will be notified in writing.